Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Same as the pictures. They grab all kinds of hairs very well
All the clamps came whole. Delivery from Russia 4 days. Quality is very satisfied, convenient to use. Advise
Item came later but works well and as described I would order again
Excellent clips, firmly hold the hair, came to Stavropol edges for a week
Ordered 30.04 goods arrived 21.05, less than a month delivery. Very cool. Order is not the first time this product. Well packed, during transport is not broke.
Tidied arrived in advance than the date established…… excellent product in relationship to prezzo....mo lto recommended! Thank you
The goods went a month. Otherwise, I'm happy.
Excellent product. Large. Resistant. Hold lots of hair. Very satisfied with the purchase. Fast delivery.
took a while to arrive in UK over 2 months. haven't tried them yet but look ok.
My favorite clips, in work without them in any way! And the price pleased! Delivery fast! Thank you so much!
20 days to reach Spain well packed hold hair
Good clamps, came to the RB for 3 weeks about. thank you!
Super fast shipping! Clamps are good! Hair keeps good!! Thank you store! I recommend it!
Excellent hairpins for their money plastic seems weak and thin, but the hair holds perfectly., and not flimsy, elastic. Spring is good. Hair holds well, even a large volume. Recommend. Came in Russia straight from 9 to 17.
Excellent clamps. very comfortable. I order not the first time
I love them! They look good quality and durable :)
Very strong, in fact did not try, but I hope to keep well, the delivery was a week, the color is bright, as shown in the photo, cute, if I like order I for its cost is very even good
Sent quickly and got too quickly, all though in a plastic bag. Delivery is satisfied. The clips themselves are good, the hair is distributed and held evenly. What I expected, then I received and for a good price.
I love It, I'm yet to use them tho so I'll leave additional feedback after I use them. The goods are accurate as seen on here and they arrived faster than I imagined
Great clamps! Came very quickly, in the Nizhny Novgorod region. In a week!