We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks like norms. Three smells in the kit, two pieces of each
Look 5 stars good material and quality. Not know the product life
Pleasant to the touch plastic, the smell is unobtrusive, the head does not hurt from it, as it sometimes happens
Great flavor. Qualitatively made of good materials. Smells pleasant, soft, not sharp. There are three flavors. One floral, three Cologne and three ocean. The reflector looks organic. It came quickly.
Very well got up on the dithem. Scents unobtrusive
Just like the one, it's really pretty thin, it'll look good in the car.
Quality as always on top, the track was tracked all the way.
nice product, well designed ,A++++
All the reviews are given. Shvidka delivery. I recommend before buying.
Looks quality, on Renault diaster sat not very tightly, went very long almost 3 months
It looks cool, but the smell is so-so
Bundle with lots of late been But product is satisfied with
Delivery to the RB within 2 weeks, the track was tracked completely. Baseus-as always quality in everything, starting with trifles. By the duration of the yet not seeded, for how much is enough, but the previous model on one cartridge for 2 months was stable enough
The product corresponds to the description. Thank you store. Delivery for three weeks to Ukraine
Incense is thinking about and does the blower wide set well be
The item is as described the car air freshener is really smell good and amazong
The goods came quickly quality at altitude many thanks to the product
Delivery 2 month. The appearance is super. In the complete set of 6 random cartridges. On seltos hung on the side duct.
Received the goods very quickly, stated in late December and came a month earlier