Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came within 3 weeks (Tula region) Bright, assembled according to the feelings qualitatively. I will check the working capacity-I will complement. Charged half.
Everything corresponds to the description. The joystick when the first connection was connected through the cord. Unlike the original, slightly lighter, different vibration, well, the move of the buttons is different. In general, for these money is quite acceptable. Bought on sale 11.11., it came quickly with delivery by courier. I advise this store.
As in the description Arrived fast Not strikethrough Recommend Working normal with or without Bluetooth on PC with the program motion joy
Very good recommend but the store forgot to send charging cable otherwise fine
Will make the test!
The son is happy with the purchase! Everything works! Delivery month.
Even the gift was first not connected then turned on through the wire earned now without the Wire Works
I arrive fast is nice Let's hope to use it to see its resistance. I arrive without cable to charge it
Joystick is excellent, PS3 without problems connected, everything works fine, only the wire in the kit is not put, unfortunately
Normally will go for this price
The goods came on time, packed well, everything works, there was still a pleasant bonus, thank you to the store!
Super immediately decided but minus no siasix but if you play fighting then it is not needed there
The order came quickly for 13 days to the Saratov region. joysticks work perfectly, not worse than the original one. I received a charge purchase I recommend
The joystick fully corresponds to the picture and the declared characteristics. Convenient to use, the price tag is also acceptable. Sending and delivery is faster than stated. Packed in pupyrku, track tracked. To the store thanks for decency and quality goods! I recommend both the product and the seller!
. Came all the rules even by Courier
The goods were packed well. It came quickly.
Excellent quality control. Work first and perfectly. Received in 17 days without charge. The store is really helpful and helpful. Sent super fast and protected, the delay was due to post. Already bought other controls with the seller. Recommend to everyone.
Very good, tested.
Just miss the cable
The goods reached the Chelyabinsk region in 2 weeks. The joystick is excellent, the vibration is smooth, the response of the buttons is good. as a gift, the phone stand. Thank you.