Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came whole, the wife is very pleased. To the store Thank you very much, immediately answered questions. The only negative is a very long delivery to the Dnieper for almost 2 months, through Kazakhstan, Russia, Poland. I recommend this product
It was a month, I think thank you for the new year holidays. I bought my daughter as a ballet and a toy.
For your money, it's very good for a beginner (Increased)
It took him so long to get there, that was the worst, as for the rest, perfect though I haven't tried it yet. He even put in a red thread bracelet. The colors I ordered and all very good packed. There's nothing missing. Paint cans not too full. Recommended.
Everything fantastic, I did first time my nails and what I can say it looks very good for first time. I am really happy!
I am very pleased, I have not tried it yet. Lucky small and on the bottom (went to Denmark 42 days (
I really puchla KOCE all I got)) zavisno ce not in the luxury square of the jars ale lamp of the pellet all the Bulo in the photo of the Teper and in me it)) the arc is pre-war.
Everything is wonderful, the set corresponds to the description., it was packed well, everything is in a blown and Purry film. Lucky came such as ordered (you can choose the color) went the order for a long time, 02.01 made the order, received 14.02 in Kiev for Ukr. Post. After use, I will add a review
Very good item, very good quality, very fast shipping, exactly like description, works perfectly, product and store highly recommended.
Everything works, everything is fine, until I tried. There was also a keychain as a gift
I liked everything in the product, one only lacquer sweat, and so everything is surer. But the parcel came a month later... Very long, although chose express delivery!
Really liked, everything looks intact and good quality. Took some more than anticipated but nothing too. Recommend!
Delivery upset, 2 months. But I will not reduce the evaluation, because the goods are good and the packaging is also reliable! She tried to take pictures in the same order. Lacquer, I do not remember in the description what volume, but it is not much. The samples are similar, in plastic bottles.
For such a price a whole set with everything you need! Super))) already tried yesterday. For today nothing fell off) the colors are not quite dense, but two times OK! (Although the top used its own and stickers too, if that.) the store put exactly the colors that had written to him in LS, thank you!
Works all very good also fun to work. The picture I have the number 35 on it Shipping has however after Germany almost 2 months lasted.
The order came in two months, very long. Everything is good, everything works, it corresponds to the description, everything is packed in a bubble film, nothing is protected and there is no break, the varnish is beautiful liquid, it is not
Very well packed, thank you very much! I feel like trying it.
Received my package in good packaging with bubblewrap, complete set as shown in the photo. Excited to try Nail Gel by myself.
I got exactly all the products in the photo. The package very well packed. All in good condition. All working out. Recommended at 100%. I just want to add that it would be better for 10 pink tweezers to arrive and not just 5. Thank you very much.
Oh, great. It took a little while to get there, but everything came perfect. Each thing wrapped individually and all the super care package. Great! Great!