Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product fully corresponds to the description. Fast shipping. I recommend the store, we will order more.
Perfect. Size as in a description. Everything is wooden, Although rings are not wooden, but plastic. Shipping to Slovakia was more than month. Recommend store.
The toy is good, the baby is very interested! All is well, the only ciphra 3 does not fit into its place! Delivered very quickly!
I liked everything! It came in a package, but whole. I think the grandson will like it. Seller Thank you!
The toy liked, packed well, the details are all even and well painted. The goods are satisfied. Recommend
Nice Bay. All colorful, bright, solid. Wood. For me, the minus that standing figures are not butt, they constantly fall. I will play myself, until the baby grows up to this board))
Very nice. Good quality. Just a bit smaller than expected, but still fine.
There was a parcel for a very long time (70 days), but it came. all as in the description, a little bit of the truth is rubbed, and a little loosent,
Figures are excellent but the board is slightly weak quality
Very fast delivery. Well packed. Good quality without smell and splinter. All the details are in place. Advise.
Hello, it's a gift so I did not open it. He looks good. He arrived quickly and well packaged.
Ordered on Jan 13, received Jan 21. Shipping was really fast, my kid enjoyed a lot. Very well packed, there was no part that is broken. Recommend it!
The most lightning delivery: 5 days from the moment of order to St. Petersburg by courier to the house! The product corresponds to the description. The toy is thought out in such a way that the child intuitively understands everything himself thanks to the color and quantitative ratio of the numbers, figures, rings and so on. Some of the details are made somewhat hard, but in general, everything is quite qualitative (I attach photo examples). The inscriptions are made in English and Chinese. I did not communicate with the store.
fast shipping
The order was 12.12 received 11.01 excellent quality, all the figures are smooth and smooth. There is a pouch for details. Definitely recommend! I will also order for a gift!
An excellent set for the development of the child's motor skills! All the details are qualitatively painted. Rings are plastic, everything else is made of wood. Packed in a pupyrku and a black package.
The product was received, everything is in place, it was well packed, I like that the details of the tree, my daughter liked the fishing rod to catch wooden fish, I recommend it Thank you
Excellent quality goods and fast delivery by courier to the apartment. The child is 2 years old. Recommend!
Delivery 3 weeks to the Kurgan, in general, a set of quality, for 4 +, dense wooden figures, beautiful brightly decorated.
Super fast shipping recommend you this store and this store