We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very elegant chain. Weaving as I love, will not bend. Advice store: наматывацте chain on roll or a piece of cardboard, the road all confused
I'm just delighted. Earrings and chain looks like a set. Got a bunch of compliments about jewelry. The parcel arrived quickly. With the store did not communicate, sent quickly, I advise. As a gift put pouches with pearls. (In the order there was a ring, a chain, earrings)
Shipping ° дён Postamat. Thank you⚠️⭐⭐⭐⭐⭐Zvo
Excellent suspension! Complete cloth and bag for storing jewelry. Thank you very much!
The pendant is amazing, very beautiful. I advise everyone. The store put a gift-earrings.
Fast shipping. Securely packaged. In a gift velvet pouch and cleaning cloth. Accurate performance. Recommend.
I order not the first time. Wonderful decoration. Gentle and quality. Gift-napkin and earrings.
Cool. But think easy to lose its) polhode storage bag and cloth for courting the product)
Confused and twisted around the neck. The rest is normal. Packed with separate card and pouch)
Nice pendant. Came for a month in Sochi. Packaging quality, with pollen and velvet pouch for storage. Looks very similar to silver. Recommend. For such a price did not expect this quality!
A beautiful necklace . Many thanks to the store for fast shipping and high-quality goods. I am very happy with the purchase and I will be happy to buy in your store. I recommend the product and the seller.
Amazing thing, velvet bag included and doily. Looks very elegant. Delivery fast
Very nice decoration, looks elegant, long chain. Delivery fast, included a bag and cloth. Will order more from this store.
Good product only gets tangled easily but looks like a father. It looks fragile.
Nice chain. Length approx. 80 cm is more than satisfied with me. The color is metal, not aluminum.
Chain came in SF for a couple of weeks. All, as in the, except the length. Length 83 cm. With the growth of 154 cm it is lost somewhere in the groin)))), shorten is not a problem. Silver or not, can not say, the sample is.
Free cloth and cheholchik, thank you!))) super quality!
Very nice decoration, beautifully shimmering. Fast shipping. Recommend
Neat decoration. Long: once wrapped around the neck, the second fixed. Very beautiful. Thank you for the present.