Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came fast enough. Complete with handbag, photophones, wire and spare lamp.
The quality is excellent! Good store and store! I will recommend!
Perfectly packed, in work has not yet tried. the parcel quickly came
Great product definitely worth buying fast shipping too. Thanks mate
I ordered delivery from Russia, there was one piece available! As a result, the store wrote that in the warehouse the product ended and offered another model) The delivery took 3 days! Goods quality is super
Amazing in 2 days in Españ, very convenient and useful. I totally recommend
It's georgeous! And was delivered earlier than expected.I hope, that I find some time to test it soon
I'm just sorry I didn't buy a picture box like this before. The pictures are great. It comes with six different color interchangeable backgrounds, two LED strips in the box + another LED replacement strip, USB power cable, user manual and a cloth bag to keep it all tidy. Shipping in two days to Spain. Thank you very much, salesman!
I arrive super fast I charm I leave you some pictures I took with the light box
Fast delivery, all as in the description. I liked the goods.
Fully corresponds to the description. Perfectly packed with a branded handbag) is easy to assemble. Food is possible from the paverbank. There is a spare/additional strip with LEDs. Walls pass bright light and can be additionally highlighted outside.
Thought the material is more rigid, turned out to be a box of thick film, but its function performs
Very fast delivery, in 4 days. Everything came intact, diodes working.
Here, straight neither a cent regretted for the purchase, very convenient Lightbox with multi-colored Phoons! In the kit the box itself (the material from which make plastic folders), the cable yusb-micro yusb, colored backgrounds, a convenient carrying bag, two LED panels are already already already Shine the LEDs very bright! Also many thanks to the store for the spare panel!!!! I do not know if it should go in the kit, but it looks like a gift)))
Fast shipment, according to order. I will give additional feedback after checking all up.
Good and fast delivery, product such as described, good quality, very to peace⭐⭐⭐⭐⭐⭐
I love this little thing. perfect for taking photos of my products.
Ordered on Nov 29th it arrived on Dec 8th. The photo box is what I expected and I like the bag for storing it in. Very quick delivery. I look forward to using it.
I can only leave only a positive review. It came quickly. Easy to operate and the audience is good. Photos are excellent
For the first trialed and works perfectly. Ideal to take beautiful pictures. There sitting colored backgrounds and a spare bulb at. Definitely recommend.