Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came quickly, it seems, the microphone is considered one of the best in relation to price and quality, with a coupon and coins a good discount came out. The son is happy, began to record the strims, which is still necessary)
Ordered in the evening 10.01. Got in hand from the courier 19.01. The parcel was tracked. I thought it would be slightly larger, but not the essence. On the appearance looks and feels quality. Trifoot metal. Does not creak, does not luftitis, does not hang out. The wire is something like 1.5 meters long, maybe a little longer. So far I have not connected or checked. I'll wait for the pantograph, collect, check and complement the review.
With delivery there were problems, but it's only because of my region (Chechnya), everything else is super
The microphone is cool! No noise and good bass, voice sounds nice. The case is metal and heavy, it feels like a good, good thing. Came quickly, from payment to receipt at the Post Office 11 days.
The microphone is still the best for its price! Packed well, the box is absolutely not damaged, you can order for a gift. About the very quality of all have already heard from reviews-they do not lie. Suitable for both discord and strims, in general, anything. The only negative, it's a mark matte metal, but it's not critical at all. Its 2300₽ (coupons, and at 11.11 it is even cheaper to take) justifies completely.
The microphone came very quickly, all for a week in Magnitogorsk. This is my first expensive micro, so I can not speak the sound quality exactly, but compared to my petlichka for 50 rubles, the sound is very chic) almost no these There There And it looks beautiful. In general, I'm happy if I do not like it
The microphone gives a quality sound for such a price. Three legs are dense hard and keeps the microphone. Also the store communicated well and always replied. I am happy
The sound is excellent a little need to play in the settings and super, a reliable reliable microphone recommend
Came for a week, the quality is good and convenient volume control of the microphone
Excellent microphone I order the second time the first time I ordered myself a second time friend because he really liked mine and he wanted the same.
It came quickly, packed well, looks great, when using for example recording voice volume first quieter then after a few seconds become louder, but maybe the problem in my PC, I will
After ordering 19 grudayas, having denied 10 pieces of 2022, very satisfied! Packing yakysna. Goods are contagious!
Ordered to Uzbekistan, well packed, all parts are not deformed. Respect to the store.
It came in 6 days to Moscow. Sound quality-otpad. Before that, I used a built-in microphone in different headphones, and there was even one quality. But this microphone, it's just a bomb, it's not for nothing everywhere so actively advise :) 10/10 S
Everything works fine. because of the holidays, the delivery took just over a week in Kostroma (if you choose from Russia), I think if you order on not holidays will be faster.
Delivered to Moscow in 5 days! The courier brought it home. Packed very reliably. The microphone is really good, made qualitatively .. The sound is clear and strong. I recommend the store definitely‼& Middot;‼& Middot;‼& Middot;
The box came a little shabby, but it's okay, I think not. Box, about like phone box. The microphone is small, I thought it would be a little more. Works fine, the sound is good, I definitely advise for such a price)
An excellent microphone, only catches all the sounds in the House, for its money is ideal
The goods came, whole and as stated in the RB in Vitebsk was 18 days. The store rekamenduyu good sound and quality.
The microphone is just a miracle! The sound is chic, afraid about it, but I'm quite happy :) There were some problems with delivery to Novosibirsk, but it's OK.