Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Yexcellent kit for the ratio of price-quality. I took it for a ride on a bicycle/electric scooter. a couple of years as in them I drive, only depending on the weather I change the lenses. Please contrasts in cloudy and dark weather and time of day, the rest against the sun. The second set for a gift took. # Cycling # glasses # eScooter # denisgeek
The product arrived in 18 days quite nice reliable store good quality product
Cool glasses for such a price, delivered quickly, I recommend and the store
Amazing, great product. Super recommend. Arrived under 01 month
Thank you great product
All for China very well, the problem was in Colombia because of the disorder in the Dian in the teferent to the payment of taxes
The second time I take these glasses. This time for a gift. I use them myself since spring. Happy. There was also a yacht trip and I was always on my bike in them. This time everything is good too. Delivery is fast, in 13 days to Kiev. Delivery to pochtomat of new mail. Recommend
Value for money, the goods pleased. I bought it in order to drive in bad weather on a bike, and the rain did not fall into my eyes. Lenses are not bad, eyes do not hurt from them. The price is nice very
Good ones.
Nice kit. Comrades use this for a long time. The arms are easily removed and changed to an elastic band, the lace is a complete comfortable length, but some may seem short. For my taste, black glass should be made darker. Gray glass helps to see better in the Teel twilight, oddly enough. Yellow good for late twilight and night driving
Very cool. The goods are According. Seller recommend
The best ever bought in there. Is perfect for running. Recommend.
Καλή αγορά για τα λεφτά τους. Με αυτε τα χρήματα 5 διαφορετικά τύπου γυαλιά, είναι οκ.
Went 2 months, but the store sent quickly. Wrote him in a month and a half. After that, the process accelerated. In general, the glasses are normal, but without the "wow" effect. The frame is plastic, why they sit generally well, but not super comfortable. I would not say that they fit very tightly to the face. Black lens polarizing, but in the sun yet to check there was no possibility (checked on the sticker and screen of the phone). Very high quality cover. 4 lenses of different colors: blue, yellow, brown and transparent (not completely). You can instead put on the strap (as in the photo). If bad vision-there is a frame where you can insert your lenses.
Pack of very nice goods arrived extremely fast, 8 days to Macedonia...
Excellent glasses, delivered quickly.
Product ok, all to description… Eyewear very up, according to the preferences to consider whether to buy a model thicker
Excellent Product as seen in the picture.
Second caught this model, recommend, various accessories, interchangeable lenses, good money.
Excellent quality, such as description, super fast shipping, arrived before time