Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery fast, good, bright, soft, I advise you to buy
The store sent the order quickly. Delivery by mail is also very pleased. From order to receipt it was two weeks. The quality is good, the seams are neat. Ordered size L. It corresponds to about the Russian size 48.
Ordered a gray and yellow blouse of the same size, the gray was slightly larger in size and its fabric is thinner than the yellow
Very good sweatshirt. I ordered 3XL to be more free. Quality is good. Shipping is super fast. Many thanks to the store! Recommend.
Nice hoodie for it's price for sure.
Delivery 11 days. excellent sweatshirt. on 175 weight 80 XXL what you need. the store did everything quickly. I recommend
Ordered 12.02.2022 arrived at the post office in the Moscow region (1 parcel-19.02.2022) (2 parcels-21.02.2022). The store sent two parcels as the parcel turned out to be very large because of the large number of goods. The seller was competent immediately warned, provided a screen of tracks (what product in what parcel) and the tracking number of the track. I order already 3 times))) quality product, for such money I highly recommend! You won't. Choose a size with mind (hoodie: synthetics and inside the nachos fleece). After washing, sit down, take a larger size, the hoodie should not be tight. Thank you very much to the seller)))
Satisfied with the purchase. For size 50, height 176, weight 79 XL took
She arrived in Belgorod in 10 days. Good bright sweatshirt, synthetics. At its 46R and height 167 took XL, sat well, moderately free
Delivery 2 months, usual for Kazakhstan. The size approached, the sleeves are only too wide, balachonic.
Cool hoodie, but the material is synthetic, not quite pleasant, otherwise everything is fine. There is a heater, sewing neat. She took her husband 2XL, he approached. I'm wearing an oversize. All questions about the product can ask me in the Internet @ _ pro_style _, I write only honest reviews
30 days delivery after order. parcel arrived team. The height 180 80 kg 2XL just.
Hoodie's great. The fabric is pleasant to the body. it fit perfectly. delivery is fast. Seller recommend.
I took 2XL, on the Russian 52-54. I was afraid that there would be little, it was possible to safely take on a dimensional grid. Synthetic knitwear on fleece from the inside out. Warm, the quality is magnificent! From the wrong side, all the seams of the stitching are even!!! looks great, the photo matches, but in fact brighter, more beautiful!
Synthetics that all the hair is standing by)) and the patterns of some strange. The sleeves are long, and in the shoulders and stomach regretted the fabric. I took on 46 R. female, I would like to be genuine. And on the Russian 52 R. Here the husband is not comfortable, it's tight, it was necessary to take even more size.
Usual sweatshirt, the quality is not very, but for such a price will go, bought only because of the fact that cheap
The jacket is just huge, ordered 3HL.. Quality is cool
On my hip (95 cm.) bottom elastic tight, but not tight. Color bright. Fabric is thick-summer is hot. Bashkiria will be delivered in 5 days from Russian warehouse.
The sweatshirt is good, the color is saturated! I took my brother, I must sit well. It seemed to me slightly thin, just there is a fleece suit from another store and it is warmer.
Ordered a second time, things like that. Nice soft sweatshirt, but quickly slips. For a great price, all advise.