Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Small, but very delicate, can save all my belongings, fit very well, and the handles are also adjustable, which is great!
The bag is ordinary, nothing supernatural, the material is some kind of synthetic, in size is not enough, in the photo with my hand (the palm is not large from the other parts parts Crust with a passport, Wu and a purse are already in the stretch, the side compartments are not enough, especially the one in front. In general, I'm satisfied.
Exactly what I was looking for, it is not very big or small ideal for my needs the fast shipping order on 7 July and received on 19 July in Spain the very communicative supplier the quality is
Well packed, pleasant to the touch, fast delivery!
The material is very plastic, I don't like it very much, but it looks tough and will be durable.
Normal, will go, small, carabiners are plastic. Delivery three weeks at the point of issue. Thank you store!
Handbag bomb, the quality is excellent. Order arrived in 22 days. Purchase satisfied
All OK
A good bag, and the quality is good. There are three main compartments and one secret. Carabiners on the strap are plastic, but they look reliable
Great quality, I loved it, the other two I gave them away, I will order again
very fast shipping! and item was good for the price
Bag excellent, very good workmanship, with 4 pockets, even small that way, excellent
Bag is great, very beautiful, good workmanship, very small size, can hold phone, wallet, earphone and charger, enough volume
Small, in the photo it seemed a little more) and behind one zipper split, just as I got out of the package, I saw. And so I think norms, the very thing
Fast shipping and article conform to its description.
Great bag. On a plane with transplants for docks and phone the most it
Front pocket small. Smart phone is not included, sticking out.
Excellent product quality. Received well ahead of schedule.
It's just vaaau, take it will not regret. The quality is dense, very cool bag! 10000/10 S
Very beautiful bag, the quality is great! I asked customer service some questions, the store responded quickly, I like enthusiastic sellers! Delivery was also fast!