Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing. Polarized and very stylish. Came with cleaning cloth, soft pouch and hard pouch. Very well packaged for safe delivery. The lens does indeed change shade according to the lighting and fits very nicely on the bridges. The frame is very sturdy and built to last long. Very happy with the product. 5* for quality and finish. I will be using it for a long time. Thank you. Perfect for driving in low light conditions as well.
Super, for the second time I order
fast delivery, very good quality, highly reccomended for drivers
Excellent glasses. materials and build quality are excellent. polarization and Photochrom, although not strong, but quite comfortable. Delivery about 4 weeks. The packing is strong enough, everything got the whole
Rich equipment. The quality is excellent. Polarization is excellent. I want a photochromonesy, but the rainy season began unaccustomed to light, like toys. Eyes comfortable. I recommend the store and his product!
Building materials are good. I don't know in crystal quality. Very good presentation, case and correct packing of it. I agree with the quality/price ratio.
Thank you for the goods. Externally everything is fine. I ordered for a gift, but I want to keep one. Check how they help until I can, there is no sun on the street. Delivery, I think, is very fast. Less than three weeks. Packed perfectly, only on the road, a packaging box, you can see something slightly pressed.
I'll lock up the third time and the third time in the grip! Ce floor once shcho zamovlennya yagala bigger 2-inch, but in the middle of the Mensh night for the city came up. Eyepiece on the aerial, yak and complete with a package! All 3 times the goods are nadijno packages and come to the Italian station. All I took for the subaruniv and obzjuckai in this J grip! I recommend all and myself I will lock up)
I'm very happy with the parcel, and so quickly came, more Thanks
The product came very well packed, top recommend buy came a scarf and a bag to put the glasses inside like
Delivery to Odessa 20 days, within reasonable. The store is good. All in accordance with the description. The seller put a plush in the form of a key chain. There is a cloth wipe glass and a cloth cover, it's except a cover on the snake for glasses. Packed all qualitatively. Darkening on glasses expected darker, however, I do not wear glasses from the sun, and these took to lay in the car. It happens once a year will be needed-then you regret that you have not bought it before. In general, everything is OK.
With the appearance of normal, only it is not clear with darkening.
Glasses are not bad, but not for driving on a car at night, polarization is delivery to Mo Corolla, about 14 days
I liked it. Driving at night with tight counter movement of cars is easier. Visibility reduces slightly, but from blinding partially helps. Packing Super
Comfortable good quality and comes up toast must buy another and fast delivery
Perfect. I arrived quickly. As in the description.
It came very quickly. it was packed well-the glasses are intact and intact. The glasses look great. In the kit there is a hard case and a soft case. also the store put a small gift-a keychain. a trifle, but nice. I recommend the seller and the goods.
Nice
very good sun glasses. very fast service 11days wait only! . i would give 6 stars instead of 5 thanks for the good service
The kit includes a cover, a handbag for glasses, a cloth for cleaning glasses, and a keychain put. Thank you to the store put everything neatly, and quickly came to understand.