Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came quickly enough, the belt made of genuine leather, generally satisfied, the only thing that the tripod on the belt looks not quite in style, it is thin, but it is small
The parcel came quickly to Moscow. The belt looks very impressive, well-packed, I will not say anything about the highest quality of the skin. I took it for a gift.
The belt for its price is good. Natural leather, but there is a little smell of glue, in addition, not very firmly glued a piece of skin on the buckle.
Cute stripe, firmly made, leather wołowa. Total length 116 cm (same belt without buckle), So I will have a little it Shorten (I have 81 waist). Quality pierwszorzedna, recommended!
Quality is good, packing too. An interesting point is that the same model in different sizes came with different trim of the inside of the belt + rigidity of the belts was different.
Fast free shipping to the store Pyaterochka at home, quality belt on jeans, buckle strong.
A good belt for such money, happy with the purchase, packed solid.
I liked the belt, I'll order another pair. Recommend.
As always, impeccable quality, I order not the first time!
Super fast, ordered 11.11, put an order of 22.11 in Magnitogorsk. Packed qualitatively, the belt itself is good, it seems strong, there is a specific smell)), but it is weathered quietly, I recommend to the purchase! With the store was not workable to communicate! I will complement the feedback after application.
For such money, an excellent belt. Also, delivery from Russia mega fast. Thank you.
Delivery to Minsk Region 54 days. Nice belt. It looks like skin, but if not, it looks very worthy. I recommend and will order more!
Excellent quality. Super belt. I recommend to everyone the only but, the product went three months, but this is not a store, but a transport company, they lost my order.
Cool belt, came in two weeks, the quality is good, came to a new mail, in a case, the husband is happy. For such money is more than worthy
Everything is in full accordance with the description. Thank you very much to the store. About the quality of the goods will be unwritten after.
You can tell it has quality but more holes would be missing. I recommend the store.
Original leather strap and is very long and comes with Sachet
The belt was delivered very quickly, thank you very much. Packed mega cool!!! Unpack while sorry. As a gift, I'll put it out!
A wonderful and excellent product of very good quality and price shipping very fast store highly recommended to come back has buy more models Thank you friend size right very well customer happy gratitude infinite customer happy the COLOR thanks quality and adaptation
In Moscow for a week, the belt is excellent! I liked it, let's see how it works.