We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is normal, corresponds to the description, quickly sent
Order sent 4.02.2018G and came 20.02.2022G, full set, thank you store for the goods quality.
Well charges, tip glow. Will not wear the phone socket
Delivery is super fast, to the Mail. cables are made qualitatively. I recommend.
Charging cable is normal, do not take the first time, but if often pull break in two, no contact with
Ordered 20.01, received in Tula in the national parcel 12.01, tracked. I order here for the third time, all the rules.
Goods come quickly, quality is quite good. In my experience there slowly through the cable.
I adore these magnets, although not very durable, however, all the cables fail with time, and these are very comfortable and repairable if you can solder.
The cable came in a set with a magnetic plug. it charges quickly.
Great wires. I take not the first time. Already everywhere they are where I go.
Ordered purely to try what and how because of sanctions. The cheapest lot in terms of price. It was a long time, even thought that they were in the post office, but praise for the gods it all cost. The wire charges, magnetic strongly, the yusb connector is magnetic to the connector type C, the photo shows. Showed his mother and immediately lost this wire. It will be necessary to order more. Seller recommend.
The cord is excellent in appearance. I can not check, because I ordered without a magnet, the cord itself, the friend asked to order. And it turned out that the magnet here should be round for this cord, and the friend of the old sample, oral. Now I will have to order magnets separately.
Very long waited! but still came
I order 2 times, the 1st cable was enough for 1,5, there was an internal breakage of the wire from the Type C connector, I hope this will last longer
Immediately ordered a lot since fly fast consumables
Shoelace come in 3 weeks, all is, not the first time, store Good, recommend.
Charging work. It's too fast, than expected!
Neat package. Matches the description. Always excellent quality Thank you