We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived quickly and the packaging is perfect. Thank you very much.
With the store did not communicate, ordered 16.12 came 5.01, as for me then quickly, everything is normal
Beautiful stands for demonstration (ordered 2 pieces) David, tips and Plasticine are not included, I ordered separately, and I attach the photo for visibility. Cool quality and fast delivery to Israel. Many thanks to the store for the speed and quality
All very reliable, arrived before the right time. It's very good, I don't use it yet but they look good quality
Great I did not see them so small but they are great!
Cute, smaller than expected. Took almost 2 months to Romania
very practical.. same as picture.. I received my shipment fast! so thanks
Very happy with the product and with the store very satisfied and arrived long before the date
All good, item as described, fix delivered in only 11 days
Cool demonstration panel. On magnets. It is very convenient to hold in your hand. Recommend. Shipping fast.
Fast delivery, really small but cute. One of the nail holder have small black point, but besides this every fine. Recommend
If it were not for Russia Post, the goods would have been received much earlier. Everything was tracked, magnets are strong, you can be sure to draw
A display stand beautiful!! Recommend it to everyone!! The price quality is top
Good looks, magnets work well. 2.5mnd on should wait.
I really love it, it is the same as prescribed in the photo. I love the metallic texture and looks so neat. Now it will be easier for me to do nail art. Thank you store.
Waaaaaa is so super cute. Thank you store. So tiny and shiney though it would be bigger. Still will fullfil it's purpose.
They are girls but perfect very nice resist good quality
they are Great! small my babys paw patrol dog is bigger but they are good, only one of them doesn't seem to have a magnet to keep it attached to the base :( but the rest are fine