Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, all ok.
Great stuff. Delivery in 10 days with tracking all over the way. The store works flawlessly, I order here not for the first time. Seller and product-recommend.
It works well and is compatible with the one I already have. It does Data (file transfer) and USB recharge. Length about 1,1m Very good Fast shipping and receipt received in 15 days. Thank you
Norms works
Excellent. On Xiaomi 11T, fast charging works. The option with Type C magnetic base is longer than the option with micro USB, so it sticks out a little more.
Everything is as always super, fast, high quality. The goods are excellent, I take not the first time
The quality of the goods is not bad came in 20 days
Excellent cable fast charging works, strong magnet, it is convenient to twist, due to the magnet does not unravel.
Good cable pzoz. In Stavropol territory, the order came in 21 days after payment of the goods. Track tracked. Delivery mail Russia. I take it not the first time. I ordered a complete set of cord and three adapters. After two months began to charge with interruptions. On the iPad 7 it is necessary to connect and disable the cable several times and change the sides to start charging. Writes unlock the device for connecting accessories, that is, does not detect it as a cable. After several manipulations begins to charge. On Xiaomi Redmi 4X two years works, generally without problems. Charging on both devices is generally fast. The adapter charges both in one position and if flip by 180 degrees, also charges. To the order I recommend. The order value was 442 rubles.
In this product I liked that you can order in different combinations: only a cable, only a connector, and a pair. For example, I needed 1 connector and 2 cables. One home, the other in the car. Plus, that the pins are pin and are on the side of the cable, and on the connector only the contact pads, will not be clogged with dirt. Of the minuses: In the case of Type-C, it has a significant departure, strongly supports the dimensions of the phone. Delivery took 45 days. As, however, and for other orders increased 2 times.
Delivery 27 days... took 21 pieces... for 24 magnets gave 2200 rubles
Fast shipping sdekom. Before buy this store magnetic cables for iPhone, now took on Android. The quality is good. Recommend seller and goods
I already have the cable, I needed the iPhone connector and it works perfectly.
For iPhone 5S charging is not suitable. On the iPhone 8 works. It is very important that the plug that is inserted into the phone is from the phone for 2 millimeters-this is the most compact contact.
Delivery 11 days. Done neatly, checked-everything works. Seller Thank you
Satisfied with, come quickly. unfortunately does not fit my cable
All the yak head on the lying River, garnies droti with the function of charging. The East, the yashy building of genocide in Ukraine! Glory to Ukraine!
Checked OK
Thank you very much. Quality is good, packing is super! Delivery to Ukraine. Search in the city of the address on which there is delivery, ask at the mail.
Ordered already probably 10 cables. Definitely recommend, the product went a little more than a month. The cable works perfectly, fast charging supports. Thanks store