Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is clear
A good cable is excellent packing. everything works. took a length of 3 meters. A Similar Cable served me 3 years. Thank you.
It came very fast, these are excellent already it's like the fourth time I buy
Essager-se best! Works always like a clock! Like!
I order not the first time, everything is fine, I recommend
Come on, man. All good. I'm not doing anything. Here to the rock has a vistacitti with acurataekspluatate.
Works, magnetic, quickly came to the Nizhny Novgorod region.
Good day) bought Chargers company repeatedly. The first live 2 years (black and silver, one asked for replacement but serves to this day), then ordered the store 2 Wire 2 m. And wire 1 m. Red 2 m. Broke down after a week, no charges. Photo below. Black 2 m. Use for 2мес-без complaints. 1 m. Silver six months without any complaints. Just ordered connectors, of 7 PCs. Down came out 1. Order 2 M. Silver and connector (on the stock.) The first 2 wire фото1. The second red and black. etc. We would like to note the order comes quickly, thank you!)))
Days 20
Very good magnetic cable had ordered it two years ago however it broke, it is a wire that transfers data and also accepts fast charging
Excellent magnetic cable, thank you)
The goods received works perfectly packed well thanks I order not the first time
I order not the first time. The shell is like fabric, the magnets are strong enough to keep the cable from falling off when you crash in bed. The maximum current that this cable will withstand is not measured. The USB tester showed something in the area of 1 - 1,45 A, but it's my consumer not too powerful. The connection allows you to exchange data, for example, with a computer. A little picky: sometimes on magnets stick tiny ferromagnet crackers, but here you do not go anywhere. I clean them with a sharpened match or a toothbrush. There is a small but very bright led, at night you will easily find your cable not including the light in the room. In short, I recommend to buy.
The goods received in the mail, it seems that everything is fine, it remains only to check for performance...
Wonderful, delivers what it promises, worth every cent, recommend and already bought another But rotational, congratulations to store, and Ali Express.
I take it not the first time everything works, fast delivery. Seller respect
Super recommend! Seller posted the same day of purchase. Were a total of 9 days to receive! Am ITU inside Sao Paulo. When I need more cable already know where return to buy!
Long time use these magnetic wires, bought extra connectors for devices. Recommend.
Unexpectedly fast delivery 11 days)) excellent, everything works)
It meets the described. It looks good quality and the fast charge works.