Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods have received, meets the requirements and description.
Good qulity
Glow, everything is fine.
love it, took super long time to arrive...
As described. Thanks
Delivery three weeks to Moscow in consolidated parcel. Got it at the post office. The tape is excellent, the glow is wonderful. I ordered for the cottage for the stairs and in the corridor. Thank you, I recommend and the store.
The order came quickly, 2 weeks in the Rostov region, packed well, did not communicate with the store. As it will hold on, I do not yet glue
Thank you very much the speed of the parcel is all clearly packed whole, not the first time I order, I glue perfectly recommend the store
Brought quickly enough. Delivered to the address, which was very pleased. The goods as in the description. Thank you.
I order it for the second time. For the first time I ordered, glued at home, the second time I use it for gazelle, side glue
nice product ,I thought it would be more bigger and longer but whatever it's fine and gets the job done . Recommend the store
ordered on 11.11 and received on 2.12
Delivery 39 days, the quality is excellent, the glow is uniform.
I got it very quickly. Stuck the strip on the skirting. Looks pretty. Only dirty at the edges, I had to wipe a little. With the store did not communicate, just did not have time even)
In Khabarovsk Territory, the order came in a month, everything corresponds to the description. Everything works.
Super everything as in the description thank you
To Peter just over 2 weeks. Glows. All as in the order...
Excellent thing! Denser than ordinary Scotch, more like Arakal, on the same paper. Glow well, in the dark it is very convenient now to navigate in the apartment, when at night crouched to go to the toilet, the eyes used to the dark easily distinguish distinguish distinguish distinguish Pasted on all switches, a little on the door of the toilet and bathroom, so that in the dark they are always open or closed. Also, the lantern from the inside, so that after turning off for some time luminiscied and if I could quickly find its level, I put the wires to charge the phones the phones And yes, I also got my phone, partially, and it turned out normal, not eager. In general, I can summarize that the thing is cheap, extremely useful, I personally really like it and I recommend it to you, thank you for your attention
Good looking! I hope to use it with pleasure