Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Zamovlennya зробила 29.01 ale goods Duzhe not vіdpravlyali (nedіlі Dvi melodiously). Well Dali війна in україні. The posilku otrimala tіlki 19.05. Samі пензлики normalnі, against the кожному tirchat bіlsh dovshі villi. Against good vzagalі, I їh otrimala. The dyakuyu.
Nice brush set. Soft, well packed. Fast shipping. Recommend store.
As picture beautiful and super soft to try but look top
From China to Altai parcel arrived very quickly. It's fine. Tassels are soft.
Such rules brush, quite soft. Is not used, but like hairs falling out. Delivery very fast, days 7-10 took.
They come in a bag, you can tell good quality, the little pieces of the brush are soft and do not come out easily. The command is made of wood and seems fragile. You need to try them and give it time. Good product
Everything came in perfect condition and the 5 brushes I ordered. They look good quality, they don't drop the movies. They're very nice. I have to try if you get the product right.
Very good!!! The quality is good and the price is pleasant.
Goods delivered in about 3 weeks. Brushes are super. Fine and dense. Only one had a dried adhesive on the parts of the bristles, but fortunately it went cautiously. I recommend and thank you.
Shvidka delivery, viglayyut unpogano, Che did not break the coristovatiya
Excellent! Arrived very quickly and in good furniture state. Highly recommended
Brushes came whole. Soft and quite pleasant: Z So far, in practice, I have not applied it.
OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK
I was attracted that this product was fast delivery plus to Russia and I decided to order this set 18.01.22 years. In the order it was specified that they would deliver my order on January 30 to the post office if I ordered this day. Unfortunately, my goods were detained at customs and I received it 02.03.22. Now we turn to the recall for the product itself: the brushes came without any damage, it already pleases. The padding of the brushes is very dense and correct, but the brushes are very soft and pleasant in front of the eyes. I could not pull out a single nap by pulling the pile. The very base of the brushes is plastic, for me it is convenient, but the brushes themselves are fragile, if it's good to try, they can be broken. In the past, the set I had a base of wood and when washing brushes, I blinked paint. On each base of the brush is written for what you need to use this brush, it is very convenient. I really liked the eyebrow brush, it is thin and dense, which allows you to gently and finely make the contour of the eyebrow. Seller recommend.
Cute, the hair is very soft But firm, I thought it would be a bit more young (for to work more details), as I personally have the eyelid small and large brushes not serve me so much, but even well like, also the quality price ratio is very good. The handles are made of plastic. It took about 1 month to reach Chile, overall very good buy, recommend product and store
Great brushes! For its price is really sooo good
They arrived perfect, in a month and the hair is very soft. I highly recommend it and will surely ask for more.
shipping was faster than I thought, value for money
Love it! very soft, good quality brushes. all brushes came in glue sealed bag and each brush was in separate transparent cover. shipped the next day after placing the order, came within 2 weeks. I'm very satisfied with the purchase, thank you!
Ideal brushes, except that for the eyebrows, but I took myself separately, so everything is super, thank you❤& Middot;