Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Completely fits the description
The order came very quickly, of course it was not packed AGTI thought in a box or in a freely folded package and there it was dare. And so the bear really liked the daughter and she is 15 years old, glow as well as shown on the video
Got a bear glow in different colors, my daughter will be happy.
Qualitatively sewn, pleasant toy
Funny bear
Norms
We are delighted
Took as a gift to the godwoman thought that it would be more, glow beautifully, cheap took 600 rubles
Corresponds to the description, everything works, it came very quickly!)
The goods are happy, the children are delighted. Found goods in another locality, thanks to tracking. To the store plus, but delivery...
Exceedingly happy thank you very
The child liked and this is the most important thing.
Very soft and soft, my son loves it
I liked everything.
Gorgeous, my daughter liked it very much. I recommend
Very soft. Replace batteries is not very convenient, but it's not scary
Lovely bear Delivered quickly Called Strange packet ha ha bear folded but will be fine once from the packaging no damage Top shop good Wolf The Netherlands
Ordered before the same bear, but he see the 8-10 more than one that come now. In a sitting position cm 30, pulling legs, it can and will be 45-50 cm. Order for 759, now is cheaper. Shipping to Territory 14 days.
Toy cool, child I liked it very much and came quickly.
All super Teddy Bear works shines at night as a lamp light warm not bright wife satisfied.
Super Beautiful good quality adoroooo
Quick, and the stuffed very nice and soft
Tova preshol but did not check yet, in the kit there was no battery, as soon as I install the feedback I will add a quality bear.
Looks great, the backlight works
Thank you for such a cool bear, everything works, delivery 7 days to Chukotka is for on very fast, thank you to the store.