Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order was very fast, and even the courier brought home, the Courier is very sociable, few such people remained, he had to go to US 2 times, thanks to the store to the from the flashlight in delight the child, shines brightly and high, several modes of switching. We are very happy. We will recommend to friends...
I was pleasantly surprised, my daughter loved it; The output of the colors does not follow an order and to turn it off there is q go testing. A little noise when you turn, it came very fast, good packed I didn't have to talk to store. Recommended.
The lamp is very good. But, the parcel did not receive on time. waited more than 2 months because of the errors of the CBER logistics. When finally received, the box was all crumpled, torn, but the lamp is intact and works well. The store was in touch while dealing with savings logistics.
The thing is cool children are delighted and we too
Duzhe obiy boude podarunok on Mikolai! Came from Odessa to Lviv dugé schvidko! In the photo, it is packed in the plate of that mountainous can be seen. Yakshchto zniati plastova krishka, then the vizerunok navcolo Uncle.
Very quickly came, for a week, a cool night light, the child likes it)))
I am delighted with this product you see the stars all over the room have various colors and various positions of putting it works with batteries and with USB you look gorgeous RGB colors the shipping has been very fast happy Days with the store I recommend
Thank you fast delivered you can turn off circling around set lights at your own desire at night it looks adorable there is an small USB cable if you don't have battery I used my own battery I can place it anywhere then with USB cable rotation makes little bit sound you might become dizzy so I turned it off
Very good product, perfectly meets the expected!
Delivery was so fast.
The box is crumpled, in everything else like normal, I will look further.
Products identical to the description, lighting is strong and the bedside lamp fashion nice, I highly recommend, fast delivery.
I recommend you to check out the train station and check out the train station.
Fabulous night light and projector in one bottle grandchildren really liked as if the sky in the stars and the moon at night very bright thank you very much
I came quickly. Cool. But when he moves, he hums.
Cool night light projector. For children, a super toy. Buzzing is only loud when it turns. Packed in a single-layer navel. P.S. Processing ordered-1 day, the parcel arrived in 3 days (in the Voronezh region). Thank you!
Fantastic, a 10 my son is like crazy, it really makes a little noise when he turns, but you can't ask for more, highly recommended
Everything corresponds to the description! Cool thing, my daughter liked it!
Recommended item and store, it is quite curated, the truth that I expected something more cutre, but reality surpasses the photos, the only stick that the Dome of the stars in if it's really flimsy plastic, hopefully the child won't break it before time.
Nice night light. Many modes, many colors. Fast delivery to Israel. Children really liked.