We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lights are great. Beautiful white light, perfectly the wkomponowały into the wall with plants for brick :) recommended!
Next time I'll take 3*3, the wire short had to attract the network filter
Garland of excellent quality. The wire is thick. Hung without problems. In Nizhny Novgorod came in 2 weeks. Ordered Not a long TC house children and dogs)
Honest 3 meters wide and high, although originally it seemed that the Garland is shorter
Beautiful Garland! And very fast delivery, thank you very much for the goods, I recommend to buy. Beauty indescribable
The garlands are good. I ordered last year, came quickly. This year I ordered again. Came well packed, work perfectly.
In Ukraine came in two weeks Excellent, modes work There is a smell of plastic, but not so much
A good Garland, bought her an extension, because. The socket is downstairs. I would like a remote switch modes near the plug, or one mode. To switch modes every time I climb to the ladder
Gorgeous! This is my fourth Garland. I take it for gifts. Golden warm light. The room is very cozy with her. Now we do not even turn on the lights in the evenings, everything is clearly visible. Delivery to Belarus month.
Everything corresponds to the description. I did not communicate with the store. Fast delivery, though came to another point of issue.
Ordered 4 pieces of different sizes, from 3x1.5 to 3x3. LEDs on the photo. They came packed in a Duper and a package. Everything came safe and sound. Corresponds to the order and works. Recommend.
With a smell, glows well, the quality is good.
Super! Delivery day to day as promised. Come quickly! All whole, quality is satisfied! Recommend!
Im satisfied with the good, looks awesome, but the wires are quite thin. Can't say that I expected so much for that price. It took nearly 2 weeks to get to Moscow, Russia
Everything is kind of cool and beautiful, but there are a few remarks. 1. buy with remote, very not convenient to switch modes 2. short wire, had to buy extension cord, build up and carry mode button. Well, the rest is even wow
Delivery about 2-3 weeks. Garland is good, but was packed only in a package. In general, everyone is happy)
Everything came quickly, packed well. Garland bright, this is my second purchase in this store. I recommend the store and the store.
Very good Garland. I order the second time. The quality is excellent. Packed well, not a Comcom. To the store 10 of 10. I recommend
We got here fast. Everything works. Packed were great!
Garland Super, corresponds to the description. Works without complaints