Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied))) Thanks!!!!
Hello I bought 8 of this product all my friends one was broken immediately I only used 3 days could you please help?
Look very nice and quality.
I ordered a vacuum cleaner for 11.11, delivered to the house 5 days before Moscow. With all the discounts and coupons came out 9800r, super price for such a vacuum cleaner! Noise is moderately like modern hand-held vacuum cleaners. We don't have carpets, but we have a dog. Copes on Hurray! A two-room apartment is cleaned in about 20 minutes, then put on a wet cleaning, a full water tank goes away and also on time. When connected, worked 3 times, everything cleaned and found out the room. Long brushes get all the corners! Purchase is satisfied with everything! Works in a day, in comparison with the fact that cleaning was once a month-this is just a breakthrough.
Works perfectly finally reached the truth with a surcharge on the soil that there was an error store incorrectly specified index and had to pay for the Messenger
For its price is very good. A responsive store.
Well, that's what I wanted. The requests were as follows: Apartment cleaning without carpets, apartment area 84 m, floor probably meters at least 60 meters. What I liked: 1. my own logic of cleaning, when the whole apartment passes, leaving no places to get, missed. 2. large enough garbage box. 3. it is not difficult to understand the modes. 4 you can assign cleaning time. 5. Despite the relatively low power rate (900 PA), it really became cleaner, removes on hurray, on the socks does not remain stuck with the fur of the cat. For a floor without carpets, I really recommend. And the most-most (about fast delivery all wrote, warehouse in Odessa)-bought for 3800 UAH (135 USD) on Black Friday.
Thank you Fast delivery, in 3 days!!! Later I will write as in work
Excellent product for your money, though the delivery of deer through the North Pole
Robot, rewelacja bought for gift, same as years ago all great packed. Additionally, all to agree a great contact with store. Which przedstawiał suitable solutions at the time when shipping company zgubiła my parcel :) strongly recommended
I turned on until one time for dust and washing. Dust collected, wool, too, under my bed came. Washes normally, but the laminate will dry for 15 minutes (I do not know if you can add what detergent to the tank, so a drop would add). A large room was enough water, apparently only for one and calculated. Full cleaning will not replace with a vacuum cleaner powerful, but I do not need to. As a daily option or walk a couple of times a week norms. With all 11.11 discounts turned out to be 138 UE. To Minsk 10 days (delivery of sdek), pay customs do not need anything TC from Russia goes.
Not yet delivered gift
Hi there. I got a vacuum cleaner yesterday. Brought home in the afternoon, but I paid 77 shekels for it (22 $ approximately). Came in a box, very everything is beautiful and practical packed. It's whole. In the evening I installed the base and put the vacuum cleaner on recharge. This afternoon I decided to test. I really liked to use. Gently moves, very neatly bypasses corners and collisions. Dry cleaning was done on Hurray. Wet cleaning, also not bad. But, apparently for large apartments and where there are no paths. My vacuum cleaner took the track apparently for the floor and went to wash the track. Either you need to remove all the mats, or put a virtual wall and let it wash the room where there are no tracks. For me it is profitable only dry cleaning, but it works well, before that I had an ayrobot rumba only for dry cleaning. At the moment, I really liked the vacuum cleaner, it's easy to control from the console. Mats are clean and floors too. Dry cleaning modes tried everything-very comfortable. Made qualitatively and looks very beautiful. The base is returned itself. thank you!!!
Cool image no instructions after Polish
Delivery is super shvidka. Packing just wow. Included on-site, itself for charging. Charge schvidko. Odne Velika ale Vin kapets noisy, in the men zvichayniy Pilos so noisy, zvisiso minus. Saw zbirait Garno, parquet to shine a pint of nyogo. Z chimovchiem important is not Duge to cope, the type of thread on the rug, Chi kittens sherstini posmikav and Shiva. Ale shared enemy Duge Priem, reception rich, good subarunok.
Excellent goods
Saw many different vacuum cleaners: Xiaomi, Samsung. Rowenta etc But this kid is just the best for his money. At the same time, even without lidar, it is very clever to choose a trajectory and climb into the most hard-to-reach places. In a word, it's cool. I will still order parents. These vacuum cleaners are the best. Take it will not regret it.
Works fine! I'm happy.
Good robot. I recommend the goods and the store.
Very happy. Corresponds to the description, performs its function at all 100%. While I'm doing my own business, he's cleaning up the whole apartment. The apartment is 34 square meters, the charge is enough even remains, the robot removes twice the same area, first dry cleaning, then wet. Copes with the thresholds on the floor and even vacuum the carpet with a long pile, which pleases. It is cleaned every day, after each cleaning in a container there is not a little dust and garbage, which does not collect hair very little, but it seems to me like all the vacuum cleaners-you need to make sure that the brushes do not wear a lot of hair