We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is quickly absorbed and does not leave that oily effect on the skin, when it takes longer to use it will again leave my opinion on the product, plus the store is very kind and responsible I give myself a very good mask for my purchase
Shipping fast. The smell is unobtrusive, the allergies did not cause. It is applied pleasantly, there is a small effect.
It's all good, but it's been a long time. Previously already ordered this serum, very well moisturized.
I liked everything very much. It came quickly. Recommend. :)
I love it, it's excellent quality. I 've been using mese and it leaves my skin soft and fresh. I don't wear so much makeup anymore because the effect it gives you is very good.
Got the parcel. The product corresponds to the description. I have not tried the goods yet
Thank you so much! Delivery is fast, brought home, everything is packed, everything is super! I haven't used it yet.
I love this product. It came in a blown package, everything is in perfect condition. This product is ordered not the first time with a blue inscription. Och. well moisturizes the skin, without leaving a greasy shine, my skin is mixed, more oily. Pts well cleanses the skin, with constant use, my skin is problematic. This product is magical, just a find. Sooo recommend!
In the case did not try, the packing is excellent, even there is a shelf life, the bottle is plastic, went a long time, I'll add a review later. The parcel was not tracked at all, even by China.
Order came quickly! Packing is good. Shelf life up to 2024G. The product has not yet been used, so I will not tell you about the action. I'll add it later. And externally everything is OK! I recommend the store!!!