Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order the second time! Very like for glass surface cleaning use
I purchased 30*40 they sent me 5 towels with 30*30 instead, but it's not a problem they are of good quality
Ordered 31.10.21 received at the cashier Pyaterochka in Moscow on November 22, with other goods. Microfiber in my hand is unpleasant, dry skin, napkins are very thin, moistened, wiped the mirror is not dirty in the bathroom, there are no divorce. I'll try to wash the windows after winter, I'll add. I did not communicate with the store.
Match description
Rags are magic simple! There were no stains on the mirrors, as if they were stuck. With these rags and the usual means for mirrors, everything was wiped out without much effort!!! Miracle thing!
Wonderful rags, although expensive
Good rags. Absorb well. Puffs on the fabric are made
Klyovi rags. Tostovannya at the second reception, ale CLO Mie Dobra
It's not exactly towels, it's for mirrors. Works fine! It is necessary to wipe the wet glass and everything is dry, no divorce, chic. One of them I already use, in a set of 3 things
Rags I order not for the first time, everything is wonderful.
Excellent wipe without leaving traces, only size. Scarlet, I thought it would be like a towel, but they look like a husband koi shawl
Rags liked, do not leave divorce and pile.
The order came in a couple of weeks. I order for the second time. Towels are ideal for everything-for cleaning in the House and in the kitchen, absorb well and remove dirt
Super. Rags are good. Excellent. Thank you to the store for the fast delivery. I recommend to buy.
I received this order on time and it's in good quality, I'm very satisfied recommended, thank you so much for the store
As in the description, did not communicate with the store
Towels are very well wiped, a little screaming stitched. But it's not really important. The fabric has a fine structure, clings to all burrs and breaks. Delivery two weeks, packing is excellent, thank you.
Delivery to Kazan for 20 days. While I do not know what the magic of these trjapchek)) protested on the wet mirror: It cleans well so... the puffs easily cling to this cloth.
Arrived quickly, packed qualitatively, look good)
In the case did not try, with the appearance of just rags, I hope they are excellent