Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With the order to Voronezh-for a week. Select one size larger. Pretty soft.
lovvvve it
Very good quality! The material is like the crocs and makes very comfortable, only was small, I should have got a larger number :(
Delivery 24 days. Track tracked
Ravie, this is my 3th order, they are too hot, they alleviate my Achilles heel after a day of 9h to work in standing position
The Slipper is great, very comfortable. Loved!!! Only the size is small, recommend whoever buy Q bigger piece I use 39 and ordered 42/43 was perfect. Arrived well before delivery,,
Very good, I love it, I would buy it again in all the coloreeeeessss amoooo toooodooooooo
Perfect super level. Wear 38 in BR and fit just right
Slaps are not bad. Until I can say how convenient it is to walk in them for a long time. I'm afraid they will rub, but it's not clear yet. The color is not quite gray, slightly give away in purple. The size took 42-43, 270mm. In my 42 and 265mm is quite a bit big, but walking is quite convenient. Came with the speed of light, less than 2 weeks
Like the material, super soft! Have facite plant so cherish the comfort. Wear 39 and bought 41/42 I like Slipper bigger, found that was the account. The next will buy 42/43. Arrived on time
The slippers are really the hammer! Carry you now for almost 2 weeks. Since then I have no pain more in the sole of the foot. Schlappen goods in 7 days at me. 'Ll again another pair order!
Very very very comfortable!!! Recommend fully. Wear 42, my Hawaiian is number 43/44, bought 44/45 and was perfect!
Simply Perfect loved!! Better than I imagined… The color is beautiful.
Slippers I order the second time, the first time I did not guess with the size, I read reviews that the girls on 1-2 sizes take more. At me 36R ordered 37-38 (were large). Now I ordered 36-37r perfectly approached 36r-r. Go in size in size. Very soft and comfortable.
I bought a pair for the whole family so we are in perfect for the house. I took a size above it's very good. Fast delivery arrived before the scheduled date
Super comfortable!! Arrived in 20 days to my home in Colombia.... I am size 11US and ordered size 46 and it's the perfect fit. Thank you!!
Very comfortable. My 38 is perfect! Posting for 9 days. Thank you very much!
Slippers are very good! In them you walk like on pillows, soft, the color is very bright as in the photo. The size took 38-39 to the Russian 38, you could take a little more, because. Turned out back to back, but not critical (I wear 37,5-38, so it's normal). In any case, I'll order more!
Slippers are very cool. Soft, do not rub) delivery took 26 days to the Far East. The quality is excellent. I wear the size 36-37, I ordered my size. It turned out back to back, but you can wear it) but it's still better to take on a larger size. Color as in the store's photo)
Ordered 7 Aug, received 24 Aug Approached the foot 42 R. 27.5 cm.