Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly, delivery DPD, took from the point of self-delivery. The box is broken, but everything is whole, everything works, speaks Russian language.
The package came to Ukraine in 23 days. Packed well the device was not damaged when sent. Checked everything works. This is the third one I buy for relatives. The first two already work 6 and 4 months. There are no complaints to work. The accuracy of the testimony is certainly relative. Recommend.
Order received. The quality is excellent. Recommend.
The device is small, portable, not noisy, easy to control. Instruction in Russian. One of the minuses of delivery was a long time, the box came crumpled. Says the device in Russian language, there is a color indicator. Voice support is good for the visually impaired. It's good that there is a large cuff.
Two weeks ago, the speaker came to Omsk. Thanks works almost a month without any problems. I want to order now another one for my grandmother, because she already has a good breath. Thank you for the goods, I advise. Bought for 1503 R
It's like the description. The tonometer box has been packed in 2 layers of air-PU film. Equipment as stated. There is an instruction in Russian language, so it was not difficult to understand and correctly configure the device. The voice is loud and clear, if necessary, it can be turned off. The screen is covered with a protective film. Thank you to the store, I recommend the store.
The parcel is delivered relatively quickly. The goods are well packed. The box is slightly crumpled, but the contents are without damage. Work tonometer is beyond praise. I recommend the store and this Tonometer for measuring blood pressure.
Everything works. How exactly did not compare yet
The goods are fully in accordance with the description,, express delivery to Mosk. OBL fast 3 days. Everything works, even a voice assistant at Russian all clearly says and warns! I recommend a decent and quality product for such money 1400r. (discount with coupon and coins)
8 days delivery. The parcel came in perfect condition. Tonometer works very well. The measurement is accurate, the power supply is miniature, very convenient, three-color display, voice alert for Russian.
The parcel came in 24 days, packed well, no damage. voice menu and instruction in Russian very much like that the device can work from both batteries and batteries. With the store talked quickly. the seller and I recommend the goods. I wish everyone health.
I love how easy it is to use.
Excellent tonometer, took for her husband to work. Everything is well packed, without damage! Measurements exactly, in use is simple, the cuff is quite long. Voice in Russian. I liked the goods, for self-measuring the pressure is the most it!
The quality is excellent! All at Russian. Seller recommend.
Cool toy. Says Russian, works properly. Delivery to Krasnoyarsk two weeks.
Works perfectly, voice support in Russian language, everything is clear and accurate, I liked it very much, I will compare it with others on the availability of inaccurate if any, I'm happy
Ordered November 13 and November 30 already goods came in the city Tobolsk with home delivery. Very convenient, thanks for the service. Everything is intact. The device is good, checked, compared, everything works correctly. Instruction is in Russian language, very convenient. I recommend the product. Thank you!
Good tonometer. Fast shipment. IML delivery service delivered by courier home.
Best tonometer on Ali. The testimony matches my old Microlife tonometer.