Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in less than a month, connected as a new disk blank, it is necessary to determine through the disk manager to format, the speed as on a regular flash drive that I do do do already have this kind of SSD for 128 on 3 comps, and have been working for more than 3 years, this one as a backup documents albums will be
All okey, I re-screwed up with ordering a larger capacity but it's funcoannfo to full Hang on, Ukraine!
Without Words, congratulations and congratulations fast shipping working perfectly that speed SSD
The best SSD with Ali, always take them, came to a post office in a coin.
Super. Everyone works. as it should be. I recommend the store. 20 days to RB!!!
The goods are normal. Speed is good. But let's see the time. If I add a review.
Very good, super fast, 20 days in total to Salvador-BA, great store, all came as ordered! Not yet tested, well packed. Will bring later another comment regarding the operation!
Bought several, smoothly until now. Very good.!
Drive went for a long time, how many remember before delivered faster. The work is not tested, if there are any neponyatki, then add. Last Drive as worked, and works for the third year
I arrive in a week in Lima and in one more week to Puno, they sent it the same day I bought it (Sent 10/10). The following test is from my ssd 250 old brand Lite-On (Taiwan).
Arrived very fast product already installed in rstou testing it until the time working perfectly
The product arrived in Holy Agostinho - Pernambuco fast and not taxed. Apparently is as description. So testing back to leave feedback.
Great product recommend this store and the product. All as the ad.
I came in a month. This is the second SSD I order. In general, not bad. Time will show
He arrived much earlier than expected in Tepic, Nayarit, Mexico! I'm happy. Now to install it to see it serve perfectly.
I order the second time. The first took for the House-works 2nd year without problems. This one took for working pc. The volume of 240 GB is 223 GB.
I take not the first time, everything is fast and accurate
All OK, product arrived as expected, very fast
Excellent product. Honest store, sent the product very quickly. The product arrived with little more than 20 days, but with a week already was in Brazil. Recommend the seller.
True Product Description, fast and safe delivery. Second time buy in store.