Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool leggings. I checked on functional training) the test was passed. Soft, not hot. They're not going anywhere.
The goods are good, the fabric is pleasant. We came in three weeks. At a height of 178, about 103, from 68, approached. With the store did not communicate
Cool will look on full or pumped muscles))) and so not pts))
Surprisingly fast delivery, exactly as described
well packed, arrived in 20 days. tried to put it, seems very comfortable, not thin, good lenght, probably will order more. didnt contact the store.
Perfect, very nice leggings. You can take your usual size without hesitation
It’s fantastic!!! Greatest quality! I took M for European M and it fits well.
Size L. fit perfectly my baby love it. so comfortable
Beautiful super material. Size good. Long ankle-length. Super stretch. This store is super. Przestrzegam before other salesmen who sell podróby with okropnego material with holes that rwie up when delicate naciągnięciu.
Thank you to the store well received super good quality I think order other leggings
Looks like the picture and delivery was way sooner than expected! But I also ordered shorts from this shop and they are still on their way. The only thing is that I got an S (and I’m not tiny either) and they are a bit big for me. Especially if they start stretching
I bought medium but I think small would fit better. 1.65 m and 58 kilos. It is sooooooo soft!!!
The truth is that quality great price. The perfect size and though I thought it would be a little more elastic, they look great
leggings are comfortable and beautiful and sexy …material is perfect elastic, so I ordered one number smaller …shipping is very fast …ordered 26.2. and came 10.3. …recommended
The pant is the same as the picture, have quality nice.
Perfect! The fabric is nice, stretch, very comfortable! I'll buy other colors. I'm an S/M and I fucked the S.
Very beautiful, fabric slightly THIN But super comfortable. The elastic waist could be more Wide But still works. Arrived in good time and I think not transparent.
Looks a lot different from the pic. Mainly the color I guess and quality is just okay. It’s also a lot longer I find if you are shorter then 5’5. Thin material doesn’t flatter any curves due to how oddly it was sewn. Clean seams at least and no threads sticking out. Not bad for the price.
Super soft and tasty fabric and it makes your butt really beautiful. Incidentally also a fast delivery!
Very nice leggings ordered a second time for female friend