Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product arrived fast
Delivery to Kaluga 3 days, from Russia. Works, Samsung s21fe, it is heated and the charger and phone. Charges slowly, but I also charge weak 10 per watt.
Works perfectly, tested with my iPhone 8 carries the considerable speed, like product buy again.
Arrived in 13 days. Complies with the description. Work with iPhone 12. Magnet correctly. Fast enough load
It came with a backlight defect and does not charge at all, Ali returned the money since the store did not respond
I received a charger without a wire. The parcel came in good condition. thanks to the store. Tried, for 2 H 6 min charged 32%. The phone is a little heated, Toli from the device, or himself. The device is also heated. In general, if you do not hurry, you can use it, it charges slowly.
Really his walk of Thunder wallah is too psk the Chargers in line we did not die!
Thats fine
Perfectly carries the Galaxy Note 20 ultra, Galaxy buds and the Galaxy Watch active 2. great product.
Product arrived right as ad
Works. On unsupported phones quickly blinks. On two iPhones 8 and 11 everything is well charged, lit smoothly flashing calm blue. Here came a crumpled package, though. But not critical.
Well received
Product looks good quality construction. So far has served me well. Excellent cost/benefit.
Get much faster, in principle works perfect without any problem and guard post, it has nice design all that brings the power But not the plug
To +++ excellent thank you very much
Good but do not look like charging fast
Checked, the iPhone 12, while taking headphones. It works, there is a charge once, phone move even is not necessary.
The arrival of the product is in good condition with tight packaging pending experimentation
Charger, some top. PD ultra fast charger with rather wonder this good.. QC3.0 charger plugs into when most speed is sought. Laptop 20L ultra reference genuine usually W charger wired when 1700mah this high, QC3.0 depends W charger connected with wireless charger wireless day when 1000mAh enough measure Busin. High speed charge called 뜹. Speed also OK. Highly recommended.
The order arrived really in 3 days very satisfied