Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent! I ordered a child for 3 years and exactly came up.
Very fast shipping! Probably the fastest, in 9 days I received the goods. Very happy. An excellent set, fully corresponds to the description.
A good suit, pleasant to the touch, warm. There are no complaints about quality, we will see after washing. For 2,5, the height of 92 size 3 T is larger, but uncritical. By spring-autumn will be just in size.
Nice set in wool. I have already made several purchases at this store. I recommend
Just excellent quality. The goods are very fast. The store reacts very quickly. Thank you
Great style and good quality, will keep my daughter warm in the winter months and looking fashionable
Super fast delivery, costume chic and for only 73 kopecks
Very nice quality very good store they shipped my item very quickly and soooo happy with my purchase thank you
The knitwear is very soft and pleasant. Size fits. The goods came quickly. Thank you store.
Excellent quality, better than expected. At the age of 3 years and height 100 cm size 5 T long sleeves, but not critical. Can Wear already now
really amazing! will certainly buy again. the texture is so soft
I did not even expect that there will be such a chic quality!!! I'm just delighted. I ordered 2 T for 2 years, there is a stock. But the girl is not big. Very satisfied with the speed of delivery and the quality of the goods, I will take more
Nice suit. Quality fabric. Recommend.
In general, I'm delighted with the costume: warm, beautiful (very), the quality is very good. Fast delivery to Belarus. However, there was a small marriage on the blouse
Cute Kit, pleasant to the body, corresponds to the photo of the store (though on the inside there are many threads from embroidery). They expected more in size. Real measurements in the purchased size are as follows. The length of the blouse is 38 cm, the half-girth is 31 cm, the waist is ~ 26 cm, the shoulder width is 30 cm, the sleeve length is 30 cm. The length of the skirt is 29 cm, the waist is 21 cm (stretches to 31 cm). In this store all things are super! Recommend!
Well, what a nice set. I can not say anything in size, we are 8 months old and we are clearly large
Very beautiful and quality suit. for 2 years took p.90!!! very quickly came. I recommend!
Conjunto maravilhoso!! É exatamente como na foto e o tecido é excelente.
Excellent suit, nice fabric, soft. A little smells, not critical, after washing, I think, will leave. The color is bright.