Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much, nice and practical. He arrived quickly, only 11 days to Mexico. I recommend the store (:)
At first I like ba now that I have it I don't like it for the fact that only cards fit well in one site that is the one with the grid but on the other side you have to put them in pressure and some won't fit. Otherwise it is as described by the store. You can put the bills well as it has room to put the and the coins as they have their place with zipper, but it's a bummer having to be removing and putting the strip. It has a nice touch for me since it's not plastic. But I love the color. I only see some pegas but if you like it don't hesitate as the seller won't be long before sending it to me. I don't give you a bad score since it's just as described only that my expectations were different.
I order a second time, the quality is good
I am very happy with the order, arrived within 19 days
For a long time there was a parcel, the purse is not bad, but flimsy. The material inside is the cheapest. And so externally nothing looks, well
Wallet of good enough quality, comfortable, I like it, I'm happy .. Thank you)
I loved it!! Has gotten me super fast
Seller is responsible for communication. Thanks to him (her) that complied with (a) request. The quality is good.
Ordered-13.05, received in mo-14.06 tracking is. I did not communicate with the store, there was no need. The purse is very classy, roomy and small, beautifully executed, odorless. Very convenient to use. If they removed the delivery, they would order another such as a gift.
The purse came quickly, which is very happy, the product corresponds to the description, only the inner gasket very much rushes this one minus, and so nothing.
Same as description, color same as image.
Such as description, good size, good touch, enchanted with purchase, not taken long, would certainly repeat
Wallet looks beautiful, but the inner fabric like paper rustling and feel incomprehensible, not know how long will! Used to take the wallets, really liked them, this time I disappointed ((
Super purse. comfortable roomy, high-quality fashionable. I advise
Cool purse, 5 years ago already ordered this. The parcel was a month.
Very nice, well done, I loved the fabric texture.
thankyou store...❤️ fast delivery highly recommend
I recieved it sooner than I expected I’m very pleased it looks like in the picture ,I did not comunicate with the store but it was not necessary ,recomand
ארנקפ really beautiful I satisfied fast delivery packaged well scale really good really perfect I very satisfied thank you very much very much
Externally cute. Inside everything is awfully rustling. Even when you open it. It is not clear what kind of material. Probably saving. Ruined the overall impression.