Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The device is good, charges. Tried and just a clock, plus a phone, plus a second, everything works. I advise the store!
The goods have arrived in two weeks, even the box is almost not crumpled, checked all the items except the headphone buckle, everything works, how good and durable will show time. In the kit there is only a cable type-C-type-A, there is no unit. Good store and goods.
It works perfect, even with Huawei headphones, I charge everything well!
The salesman! I don't know if I'm going to take the goods of the Meni priishov poshkojeniy, the salesman turned the Koshti in his ob. I definitely recommend the country selling that Yogo shop for purchases. About the goods can scazati has a stealing vibeer for his cat, pratsuya all the reviews of the street ale in my vipadka I put prozhina poshchienogo goods on delivery services.
Excellent charging station! Two iPhone Plus watches and headphones charges parallel, with more power with support for fast charging. It is worth noting that the socket for the watch does not charge other watches (Huawei GT 3), but special on this hope and was not charged. The product is excellent, definitely recommend!
I came very quickly. The box is crumpled, but inside everything is whole. Two phones and a watch charges simultaneously. Quickly or slowly I do not know, but I think that over the night everything should be charged.
Delivery to Krasnoyarsk territory for 23 days. Very comfortable thing. Especially convenient because the adjustable tilt at the stand. You look yutubchik, and the phone charges. While satisfied, it will be visible further.
Samsung Note 10 samsaung S8 is starting to worry about one thing and aparati greyuza kakbi nespalit aifon chesy and phone zariadka.
Everything is super. It came in 7 days! Seller recommend. The only thing you need to consider is that it comes without a charging unit (only a yusb cable). So ideally still need to buy 9V 3A. From the available in stock I have 9v 1.63a the second phone did not pull at the same time (even the red LED blinked). But after buying more powerful everything earned.
Perfekt! Everything works. Shipping to Slovakia takes 2,5 weeks… thank you store. Highly recommend.
The product came quickly, the package was a little mint in the corner (photo), but the attachment itself without damage. Everything works, charges, but you need an adapter more assistant, it is desirable to order immediately. Recommend!!!
There it looks good this product but over time we will see it is actually effective, For now I like
Seems to be working. Then after a while I'll add
Great, everything works. The only headphones in the case do not stick. 11.11 ordered 8.12 took.
I'm happy with the purchase! Looks good, while everything works, let's see how it will be next)
Received this day, very fast delivery!! More than try it...
Excellent quality. The goods came quickly. Thank you store. Everything works.
All right. Before buying, it was awesome to recalculate your phone with a phone charger.
Charging not working in my Phone because My case is too thick I have to remove it
The thing is great. I 've been using it for a long time. Ordered 2 more pieces to relatives. I advise the store!!!