Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A beautiful, strong bag. The color is very gentle, creamy. Everything is whole, without marriage and foreign smells. I recommend both the product and the store.
I LOVE IT!!! <333
Description matches. I like the goods. Order boldly!!!!
The bag is just super, 10 of 10. delivered quickly, sewn qualitatively, roomy, without foreign smells. The bag itself is made of very dense material, that I barely fixed the pins. The only minus I can note the material of the pens, it is quite soft, does not inspire confidence. And there who knows, I do not carry gravity in it, so I can not tell how much weight the handles will stand. But anyway, I'm just in love with my new bag
Great for the price, fast shipping. Very happy with the bag, just what I need.
The bag is cool! Cool looks!) we have added badges etc. The store answers very quickly, the delivery is fast-before the deadline. I recommend!!!)))
I liked the bag. I chose to wear a laptop. Light and durable. I would like that there were buttons or some locks on the pockets.
es muy chulo y se ve buena calidad por el precio que tiene, está bien
I'm super happy. The bag has good quality and is beautiful. I bought it for work because I carry a lot of things. It is also ideal for carrying DinA4 books of feet or lying down. It's elegant and also Juvenile. Very good shopping.
good
I really like it, it seems sturdy enough to hold my laptop and lunch container for my senior year :) i really like the quality and the color…. but the shipping time took almost a month which sucked but it’s very worth it. THANK YOU
The bag is easy. It is sewn a kind and in a kind of a multiple. The store at the subarunok poklav rizinka)) came for 3 types.
Come quickly. Good material and inside. Looks beautiful and not too big. Im happy
The bag is just super! Color Green .. Very beautiful. Shipping fast. The quality of the bag is bomb! Advise!
Perfect, very light bag. We can put his notebooks, computer .. There's all the room for! Thank you for the chouchou!
Inexpensive and beautiful
The bag came a little less than 2 weeks. Everything, as in the description. The fabric is very pleasant. The store put an elastic band as a gift)
bag look great. outer material is great quality. inside the bag hass excess fabric, but is not an issue. both the shoulder strap and hand straps are sewn on well. and it looks super cute
product exactly as advertised and super cute. came over 10 days early so that's a plus! no weird smell
12/10 put Lake