Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As always excellent! I buy a Year 3 cables for iPhone only from this store. I have their pieces 6-7, everyone works properly all this time, I give everything. Best cables on Ali! Backlight, Velcro for neat folding of the cable, the shape of the cable at which the cord does not bend! Serves 10 times longer than the original!!! Price-fairy tale! Delivery less than 20 days in St. Petersburg, while I only ordered 1 for 90 rubles!!!! Thanks for the quality!!
Fast shipping in a week works perfectly thanks!
I love these chargers is the second time you buy as they are resistant
The best cords! The truth came late 10 days and at a high price (2 times), due to the situation with the currency, now the price is back, I will order a Ka more.
Ever super. Perfect for car use. Good cable good quality and charging very well and for CarPlay serves great. I also liked nice green light is left by car. Overall it is very good and good price. I recommend
Such as photo, precise measurements, efficient operation and excellent quality!
I order already the fourth time and again everyone is happy. The parcel came quickly. Quality of goods at altitude. I recommend it!
Great!! Looks excellent quality and works perfectly, horizontal attacks are mollirò comfortable, especially if you use it while you are watching movies or playing. Hope it is durable in time
Well, very fast delivery from the AE plus to Moscow,, only 3 days with the issuance at the checkout "5". The wire is made neatly, the backlight of the plug from the side of the smartphone is bright on one side and dull on the other. Charges stably, including fast charging 20W. Convenient silicone clamp included.
Everything works fine but the cable is very tight
Very good!!!! All as the ad and fast shipment! Recommend
Excellent Product, works, matches product description and photo, plus arrived two weeks in advance
Amazing! Bought a shorter one to use with my battery pack and got this one for my bedside. It’s resistant and durable, store ships fast.
Fast shipping, be careful, I noticed that the longer the cable, the longer the charging time extends
Great product, cable fast charging and no compatibility issues both cases as on iPad.
Excellent product I am satisfied, you arrived with well without any problem, the store contacted to check if as everything was very kind, and arrived before the date indicated I recommend 100%.
The cable arrived in the Sultanate of Oman thanks I recommend dealing with the store
product corresponding with store description. working well. USB A connection can be inserted both sides. Length 119cm. fast shipping. packed in plastic bag.
Very good this cable, will buy more, congratulations great product.
Works fine, i already bought several cables i. the past