Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order the second pair. The first took silvery. Very comfortable and light sneakers. I recommend to buy.
Usual 275mm a s size fit four. Shoes nature like aqua shoes shoelace-not also fits nicely, but when the picture won four. 땐 and easy for take off.
Sneakers norms, quality at altitude
Cool sneakers! took 45 on my 43, it was necessary to take 44, take a larger size! Thank Russia.
Hi .. i ask for 2 colour's of the sneakers one withe and one blake but i got both withe
Very nice product, have no weight. I recommend. For foot 29.5 cm, 45 size is good
Running shoes super light, comfortable. popovodu quality have nothing to say can begin to wear, then further write a review. Thanks to the store. Delivery fast.
Large sizes look a bit different. The front of the foot wide and foot comfortable, but looks in my opinion is not. They are light and cheap, so that kill them will not mind)))
Bolshevat, take the length of 28,5 cm. Thank you very much
Super comfortable and light fit 42 and pedi 42 same size.
Took 47 to 45, in width and rise approached, along the length of 1 cm longer. Fabric and sole foam, very light. with the store did not communicate.
I did not like, stop slipping into the look awful, but what are you waiting for a thousand rubles, they will mow the lawn. After Saucony feel палеозойском period.
I am 42, and I asked for 45, just for me. I'm happy, great product!! really light
Size matches, quality lets see after some time but for that price I don’t care…but after first try, they are very comfortable and breathing
very nice quality perfect and the sizes perfect as well thanks ☺️
Take 28.5 of which ordered many large wool 29.5 take a smaller size good crosses black taking another 28.5 size size
The quality is good. Light and soft Cros.
Well arrived four, well writing will reply, Lot Party ~ ~
Came super fast and very beautiful ! Just like the picture.
Comfortable, light summer sneakers. Go size in size. We will wear)))