Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it. I like everything about him. The size, color, and I was very pleasantly surprised at the quality. It's very nice. And I fit the phone perfectly, which was what I was a little afraid of reading some reviews (I have a Samsung A70). I'm gonna order another one to give it to my mother. Very happy. Thank you very much.
It was 29 days before Nur-Sultan. Packed perfectly, everything is whole without defects. Looks like in the photo, the quality is good. Took before that several times more cheap similar handbags, they are quality worse and iPhone 12 Pro Max barely moisture in them. This handbag is clearly better, the iPhone enters well and fastens, the strap is adjustable, inside there are also compartments for bank cards.
The bag is good externally. Color asphalt or something, my name it denim-gray, pleasant and versatile. My photo color is not correct. In the pocket on the button honor 50 moisture. I haven't tried it yet. Delivery took 20 days.
The amount came to Peter in 2 weeks. Fully corresponds to the description. Lightning OK, stitched well, looks decent. 2 iPhone are placed (XR and 11th), for this and took a handbag
I liked the bag. The color is gray, darker than in the photo. The phone is placed freely. Thank you, for traveling the most it.
Very nice and good qulity
Excellent! Everything is neat, the seams are even, the color is beautiful with jeans most that. Everything I need is placed, money, headphones, sticks and aikos. Seller Thank❤
Good, small, phone techno spark 8C just fits, there are no minuses. Thank you very much. And Chen quickly delivered
What you need, met my expectations, everything fits well, the strap would only be a little stronger.
Qualitatively made, soft material, color as in the description and in the photo. Delivery to Nizhny Novgorod for about 3 weeks
As Swatch in the image, my telephone is 6,7 inches and fit perfectly
Great bag, what I wanted. and the color is even better than the picture
Handbag very pretty RECOMMEND. Fast Delivery
Beautiful! Top quality! Fast despatch ! I recommend this vendor and his products
Nice gamanets. The phone will be mixed.
Very cool! I was afraid that the phone would not fit, but teak entered the tick! Totally Happy! With the store did not communicate
Very stylish and expensive looks. My redmy Note 9 in the front pocket fit only without a cover, in the very handbag fit with a cover.
Chic. Soft. No smell of chemical, such... Pleasant smell, a new thing. Bought for 390, was the most good course on Ali. I looked in winter at Ozone like them, although at the same price up to 600 rubles, but they are strange. It can be seen that it is cheaper. This one's like two hundred years on ozone. I 've been going through a lot of them for the new year. I know exactly. Phone Xiaomi ultra 11 comes back. And this is almost 16.5 cm straight under it. The width is full of places.
Very cool and beautiful handbag
The product is the same as described, good clothing and soft material, identical color to that of the photo, arrived in 9 days (sooner than expected) well packed, no bumps or breakages