Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool for 400R., no longer worth it)
Glasses excellent quality, well packed, box came a little wrinkled, not damage the product. Can buy without fear.
Hi bought for car driving, not too dark, everything suits,.
Arrived fast! Very good glasses! Frame rigid. But a little tight. Person with little bigger is uncomfortable. Maybe time come to play at least is well supported in the face and ear. Only the lens is transparent. Can you see eyes in clarity or shade. Would that be more mirrored. Not for play poker. Otherwise opponent will tiltar in your mind!
thanks for the delivery. everything is exactly described.
Hi thanks so much for sending the glasses are nice
Excellent Product in relation to price quality. Good feeling to the touch and using them do not feel like a cheap sun lens (especially in less light conditions, where they perform properly). The product box came somewhat damaged, but without any inconvenience for its content.
In general, I'm happy with the glasses. not quite satisfied with the degree of blackout, well, it's very slightly darkened
Normal glasses. Darkening is not strong, give a purple shade.
Glasses Super
Good glasses, take a second time. The mirror surface is scratched, so you need to be more careful with them.
Norms. Polarizing. Tight at first. Slightly crispy lenses in the frame
Totally satisfied with the glasses! Really good packed
I take the second time from this store. Glasses are super, polarization is. Light, comfortable, in the nose do not press. Fast delivery to Postamat
Fast delivery, good quality, all in the description. Cons of head size 54 and glasses little crush, plus a faint smell of plastic.
The sunglasses arrived very quickly in Germany. The packaging was undamaged. The quality of the sunglasses is very good as far as I can tell. The store of these glasses gets five stars from me without reservation.
YaNAO came a month. Glasses top, on my ryahu got standards. Plastic material is velvet, don't know the exact name spraying. Glasses bright, comfortable, polarization test passed.
Delivery to Moscow Fast + 555 Everything is Fine + 555 I advise the store and the store + 555
Delivered to Moscow in 12 days. I order the second time glasses of this company. Quality is good, fully justifies its price. Polarized as stated. Thanks store
Excellent, very comfortable and light, look quality nice a really pretty, 12 days to arrive, I thought that lasted more But arrived very quickly.