We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description and works correctly. It comes nicely presented in a sturdy box, ideal for gift. It's nice to wear it on your face and neck. It arrives in Spain in 3 days. I'm happy with the product. We'll see if after a few days of use it improves skin quality. Thank you salesman.
Product complies with the description. Aesthetic. Working. Solid packing. Shipment otrzymałam after just 4 days. Recommend salesman.
Everything works, as in fact I do not know yet. It came quickly.
The box is all crumpled, the goods are whole, everything works, I advise
Although it is plastic I must say that it fulfills its function and adapts to every area of the face, I am happy with the results, he arrived at two days and with that the store has won all the points.
The order was made on December 6, came on December 25. Everything works until I tried it. The only thing that did not like, the boxes are all pumped, and one unit through the box vibrated how it turned on and how long it worked in the box is not known. But let's hope that this will not affect his work in the future.
Everything corresponds to the description, delivery is fast. The massager works. I'm very happy.
I 've been waiting for him. Came the massager oooochen quickly, did not even expect, for 2,5 weeks! Immediately checked, all levels work. Blue cools, ideal for removing edema. Green medium. Red heats, and vibrates stronger for deeper penetration of funds. Thank you for the gift-bandage for hair! Always a pleasant care!
The thing is pleasant to use. Now the main thing that would have been the result from her)
Cool device, I use a couple of days. 3 modes. It looks amazing, as a gift, I just want to give it)) later, a further review, after long-term use.
Happy. All as in the photo. Efficiency is difficult to determine
I think is very good ....didn't tried yet but I have another with diffrent shape...this I bought it special for my neck ...thank you
Was not charged. thought broken .. the store asked for instructions for Russian. works.
The massager came whole, everything is fine, put on charge, we will try, delivery six days, the store many thanks.
Ordered 01.10, received 18.11. Came discharged, after charging first thought that it was broken, because. Worked only on a red mode, but then figured out and was pleased. The only wish for the store, can you come up with anything with the instruction, because not everyone knows English and Chinese, if you send to Russia, then at least in Russian. And in general, the seller and the store recommend! Good luck and prosperity!!!
Delivery to Spain 5 days, and it was. Everything is shining. You just have to try. I'll add a fire after the samples.
The massager's here. Works as described.
Perfect received in 2 days
It came very fast, it's small and it works well, leaves a good feeling after using it, still no results, I 've only been using it for three days. It looks really good.
I really liked the massager! Vibrates, heats, shines! She was also pleased. Only 2 weeks to the place!