Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I did not think about it, I did not think about it, I did not want to eat it, I did not want to eat it, I did not want to eat it.
Product delivered on time, the store is attentive and acted in delivery, am satisfied
The store sent the parcel very quickly, by courier. I'm taking it for the first time. Later I will add a review.
Love how fast shipping is. Like 2 weeks and I’m beyond excited for my lashes to grow longer. As it’s really working for the people I have known of. Thanks store and highly recommended
Just received, well that as soon as you use will test the effectiveness of the same.
Good day, I am great fast very good thank you
Girls who used already... Please tell me the instruction... When you can apply...
It came in a mint package. And so normal. Then I'll check the result and Unsubscribe
The order came very quickly! Ordered January 5 came the parcel on January 11. Thank you for the fast delivery!
I love xq I 've used it more times and it works! But the shipment is eternooooo
It came 2 months later, but the product came very well, it's but it works :)
The goods came very quickly, conveniently the courier brought directly to the house. Thank you very much very much will work I will order more. The parcel came not crumpled, the Courier is polite. Thank you very much to the store!!!
I got the serum, I'll try it. Delivery is fast, I liked everything except: the delivery was not to my address and the other (I had to go pick up) but the store responded quickly and helped him thanks very much.
I ordered it on November 25th, 2021 and I arrive at the end of January, 2022 if I take it, I hope it's worth packing.
It came quickly, in two days. Ordered express delivery. In description 100% organic. Instruction is, only in English. I did not communicate with the store. I had to translate. I'll try, I'll cancel.
Delivery 2 months to Kiev. Ukrpost, the box is whole. Looks normal, there are signs of quality. In the case we'll see
Still not used. I am pleased with the fast shipping. So use leave comment.
Delivery is very long, three and a half months, but the goods came. I do not know what is connected to, but FEG is always delivered for a long time, I order not the first time, the effect is there, the cilia is longer and thick. I recommend, especially if there is time to wait, I usually start a new one and already order the next one, then have time to deliver just before the previous one is over. I did not communicate with the store.
The product corresponds to the description. Arrived within a month, did not communicate with the store. The box broke. Arrived almost full bubble of translucent liquid consistency of water, absolutely does not irritate the eye. Later I will add a review
The serum is cool. Shelf life up to July 2024. Works for everything. Eyelashes become thicker and longer. But you need to use it all the time. The first effect is noticeable in a month. I apply daily, morning or evening after washing. On the serum and under it you can not take other care cosmetics, can be allergic. Miss only the roots of the eyelashes and very neatly, so as not to fall into the eye. Allergies or dryness will not be, if important! Slip a thin layer, if abundant, then there is redness and dryness