We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods went very long A month
It was a long time, but several goods came in with one parcel. Convenient thing, the dog easily perceived, not afraid, signed. I took with spare nozzles with a calculation to make a little pedicure and manicure myself. Also doing well
Rather for trimming claws than for shortening. Toy Terrier would have had to be sawing for a long time. And so pretty good
Quite happy with this product. It is very quiet. has a strong vibration, be sure to accustom your dog to it slowly. While waiting for it to arrive, use an electric toothbrush or something similar that vibrates to show your dog. Give a treat. Increase until you are able to touch to your dog's foot without them minding the vibration. i would not recommend it to file very long nails. Cut first, then use this great product as needed to keep them short and smooth. Be mindful, the friction creates HEAT. Short bursts against the nail. Great for use on dew claws as well. Thank you for a great experience and product.
The machine is good. Pretty quiet. With its task it does well. The description corresponds, took with two speeds and an additional disk. Fast delivery to Postamat. But my dog hates her))))) does not give up, bursts and bites.
Description like stock dont think ^^ Shipping also incredibly faster so thank you Performance also being shipped right our house Dang Dang claw care Light the data being too work well liked. Dry battery maintenance free rechargeable highlight it also. Good~ Thank you very much^^ The blind- Much ink blue.
Delivery was fast enough. To Ukraine, the curve Horn, delivered ukrmail in 16 days in the national parcel. I ordered three additional grinding nozzles. Came charged on one of three sticks, I use the second week (3 times), the battery has not yet charged. In general, I am very pleased, only pantyhose is slow, you need patience both the owner and the animal. With the store did not communicate, there was no need.
The goods are well packed, nothing is broken. Was loaded. Zhzhujit quietly, on the dog have not yet tried-I wonder how it will be accurate, but it seems to me that with small claws Spitz will definitely cope.
A great thing for adjusting claws. Everything is in full set, it works, without marriage. It came in a month.
Instructions for Russian No. Dog sound frightened. I did. It's very slow. Can eventually catch up
Quality Tool! Not noisy. My dog and I are happy! Recommend!!!
Everything corresponds to the description, noise is not loud, but the dog does not like it yet, the meaning of the color indicator is not yet clear.
Fast delivery, everything is in place, the whole is not crumpled. The device came charged, in working order.
The machine came, everything is neatly packed, it works quietly, until it used
All according to the description and quickly delivered in a few days just over two weeks and very well packed, externally of good quality and without visible defects, works and all kind of time.
It came into the whole and works well, and very quickly. to the store Thank you, I recommend.
Everything came in intact, claws saw well, there is vibration in the hand, noise is not loud, but at the beginning the dog strained this noise.
Quality is good, delivery is fast.
The goods came unexpectedly quickly! Everything works! Thank you store!
50 days delivery. The store sent quickly, but after the consolidation lay in China for 30 days. Factory box. Completeness corresponds to the claimed. After testing the resume: of the pluses-autonomy, quiet work (my York is not afraid). But if you use for a haircut, not for grinding, then very slowly. I use Dremel with flexible shaft. Fingers control the length and on the nail-10 seconds.