Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came well packed, but on 1 side was a color marriage, as if it burned out or something else the paint sailed. To the other side of the claims was not. The dispute lasted for a long time, but still it was satisfied
Nice backgrounds. The printing quality is certainly not very good. But the photo is not particularly noticeable :)
The best photophones I 've ever met. very realistic texture, the material is dense, came perfectly packed without deformation. took for work, the quality is top. To Chelyabinsk delivered in 11 days. Recommend
All is well. Corresponds to the description, it came quickly (although with the shipment there was a small delay), but the truth on one side is not a clear drawing, as if they did not print not print I did not communicate with the store. Thank you!
Delivery to Kaliningrad within a week by courier. The quality is good, the price is excellent. Very high quality packed.
Very good and high-quality backgrounds, complete with one sheet of background with a pattern from different sides, the frame is durable, during transportation did not crumple. The goods came within a week, I'm very happy
Brought straight home, which was a pleasant surprise. Quality is good-a thick dense sheet, does not crumple, I store it in a twisted form
It came very quickly, in a week. Twisted into a roll. I don't know what to do now. Began to straighten out, immediately formed a hall. I thought it was lighter, and he was dirty gray. Sad.
Came quickly, in 12 days, well packed!! I like it! Recommend
Photophone of fine quality, came well packed! Now I straighten, as it was twisted and packed in a cardboard tube! Quality is dense, good Photophone, I can recommend. The order was received in 2 weeks, promptly. store Thank you!
Ordered 11.11. The courier was already 17.11 ready to bring home. But for some reason, the transport company does not agree in advance the first attempt of delivery and in the morning just came a message that delivery is expected. The background itself is packed very well-not mint. The quality is good, the paper is dense. I liked it. We only have to straighten it out now.
Chic background, large and clear) delivered quickly by courier to the door!
The background is durable, excellent. Packed well. Bought for a photo of manicure. Voodoo_nail. Showing background to rils. Review.
The order came quickly, well packed. All as in the photo of the store. The order is satisfied and recommend to buy
Good background. I recommend to buy) I attach photos to the review how your photos will look on this background
Delivered very quickly, packed perfectly! Inside is foam, on top is a cardboard tube. Very dense, the color is pleasant al07, very beautiful texture. I order the second time, only another color. The first serves for half a year, in good condition, did not fit, did not break, the quality is good! Very happy.
In reality, the darker side is brighter than in the store's photo
The backgrounds are very high quality, dense, the pattern is textured and bright! Packed was very good! Without defects, 100% satisfied
The store packed on glory, of course. I'll add a review later with a photo. While I like everything, cool beckgrowns
Excellent packaging Fast shipping Great quality I recommend the product and store شكرًا