We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love it! it's long , soft and it's just gorgeous buy this wig! you won't regret it! I received a 5×5 hd wig 180 28 inches. My favorite go to wig right now! very satisfied!
I love this wig. My first one I purchased. I checked the reviews and gave it a shot!!! I don’t regret it at all. Minimum to no shedding. Hair is soft !
I ordered on Wednesday and I received the wig the next Friday, so in two days it's amazing. The tulle is super transparent, the strands nothing to say. The curls are well defined and I had almost 0 Loss see very little. They have a very nice volume, I recommend! I took a 5x5 26p
I can honestly say this is the best curly wig I've gotten in a very long time. first of it was shipped super fast and excellent communication from the company. The curls are sooo beautiful and true to length. I've gotten soo many compliments. LADIES DON'T HESITATE GET IT Thank you, I will Definitely be ordering again
I like a lot do not hesitate especially nothing to say hyper happy with my purchase
Arrived in 3 days. Never received an order so fast. Loved and will buy more
I'm really fall in love with this hair!! Super soft very beautiful!
I love the hair, very soft and came very fast. Will be ordering again soon! Easy to install and the lace is beautiful! They gave me free wig caps and the softness of the wig is AMAZING. The store kept me updated with everything. I’m definitely about to order another very soon .. HIGHLY RECOMMEND!!
The hair is really thick N soft , the curls is giving what it’s suppose to the lace is giving what it’s suppose to omg I just love it !, I ordered a 24inch bt tbh it looks longer than 24 maybe I’m trippin . It came very fast . 10/10 would recommend :-^
I love this wig definitely worth it i ordered it again… i even dyed it .. hair good and soft barley sheds .. HIGHLY RECOMMENDED
Shipping was super fast! What about the quality of the product? Just beautiful!!!!!! Nothing to say the curls are exceptional and the hair and so soft. At the length I did not expect so long for curly hair! I recommend you all and then the store communicates with you to make sure you received your product! Nothing to add, I am very satisfied
Perfect is and my third purchase the same store buy more arrived early 18 days to Brazil and hair and very soft and density and good super recommend
This hair and wonderful always buying this store soft silky arrived fast here in Brazil stars buying more for sure
This store and top already bought over 30 wig that with it this wonderful hair can buy without fear be happy. And mi sends many gifts congratulations vices deserve 1000 Stars
I love this hair! I got 13x6 lace frontal with 26 inches which i really think is 28 its so long.. it was nicely packages and quick delivery! I will be ordering again
This is beautiful hair, I ordered a 5x5 HD cloudier, 22 inch deep wave curl. The raw hair color is a dark brown like most units are but I did color my hair a jet black and bleach the knots, it took VERY well! The knots were pre plucked but I did prefer to go in and pluck a bit more, the hair cuticles were nice no splits! It’s constructed well too.
This hair is really beautiful I will recommend you to get it now
Not bad at all by cons the size does not match the 24 it looks like 20 part that I do not regret
I love the hair, the wig is so pretty, the delivery was very fast and the customer service was very helpful too. Im am very content it with the hair!!
Wonderful hair congratulations hair true length full soft enough volume and sent Christmas gift thank you will buy more sure