Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods upon receipt was packed in bubble envelope and individual packaging. I ordered my wife, the size is a little small. On her ot75, ob95 sat perfectly. Made qualitatively, there are no sticking threads, curves seams, unpleasant smell, the color at 100% corresponds to the pictures in the description. The order was received a week before the declared delivery time. I am happy with the purchase, I recommend the store in good faith!
Identical to the photo except that the colors are much less vivid
It's okay when the wife puts on the back, how did she treat them?
The quality is excellent, sewn perfectly, but I would like the size XL that the store would have.
We came in two weeks. Good quality, I order not the first time
Nice, cotton material good fit
Goods received. I did not communicate with the store. I order the second time. The first time with the size was wrong. Be careful when ordering. The sizes do not match our. Take 1,2 size larger))
Super, I will still order other sizes
All idially delivery a little more than 3 nednl tracked
Class! HB. Sit well, do not prickle, threads do not stick out. No smell.
The order came on time. I ordered m for the size 46 size was small.
Good quality, such as in the photo, only a little too small
ATP got it. OTL quality, counting EXC, threads do not stick out. Sold out sociable. Recommend producer
Just cool thong All you need?
Highly recommend sexi super fast shipping just super
Really sublime. Light and nice material. Perfect size. I recommend it.
Nice underpants. At OT 70 and OB 92 perfectly approached L. do not forward.
It will. Look carefully they differ in quality, once come cotton dense, another time thin. Seller vaguely crumbles type different factories
me encanta.aunwue llevo una s,pedí una L ...si una L y otra m.y la L es como una s de españa.son tallas pequeñas y claro menos de una m apretá mucho hasta una m me apretaba un poco.piensa que son elásticas así que se saltan bien.
The goods came all as in the description to the store many thanks