We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well-deserved high score. Excellent chargers from a very reliable and verified company. For several years I have been buying mostly only their charging cables and everything works perfectly. Delivery 2 weeks, the parcel was not tracked. Took for 311,10 rubles.
I bought this charger for my new phone. With my phone I got a fast charger for fast charging but I bought this slow charger in order to preserve my phone's battery (slow charging is better for the battery). Most of the time I charge my phone over night so it doesn't matter how fast it is going to charge, and if I want to charge it fast then I have my original charger. I like this charger because it has over-power protection, over-current protection, over-voltage protection, over-temperature protection, short-circut protection and lightning protection. Ugreen is also a premium brand so I like tu buy cables and chargers from this brand. Cheers!
Beautiful branded packaging: Box, packages, instructions. Looks good. Everywhere branded logos. I ordered the goods according to reviews. It's still working. Quality is satisfied. One fork is slightly inclined inward, but it is rather only a visual defect. I ordered together with the wire of the same company. In Kiev came for a month
Excellent charging. Parameters did not shoot, but according to the charging time as original Lenovo and mi.
The parcel went on 24 days. Zaporozhye Ukraine. I order constantly ugreen
It's okay. At a discount of about 250R. To the Samara region In 4 days. Took the five from the cash register. The parcel is without damage. The charger works.
It looks serious.
Packing is a branded package (not an envelope), in it a box, but in it charging all and films. Looks cool. Usual, not fast charging, delivery month.
Its function performs, a quality product from ugreen
Very good product. I have another, but white colour, and, is the best for that price vs quality. I recomend
Chinese quality is confirmed! Well packed! Delivery fast! The connector on the body is not symmetric, but it's not a problem.
Delivery to Odessa five weeks. Packed in an envelope. Quality is good. There's no voltage loss.
The order was delivered quickly, in 14 days to the Moscow region. Nothing was damaged during the transport. The charger was packed in a pu bag and a carton box. In appearance, the quality is decent. The phone charges quite quickly. I think that the characteristics are approximately consistent. In principle, this company has proven itself well in various goods, so I recommend the goods and the store.
Come quickly, correct
Quality charging. Slightly heated, but it's normal at this size. USB connector does not fully sit in the socket, 1-2mm slightly does not enter the entire depth. Packing is sufficient-an envelope with a navel + a cardboard box of the charging itself. Delivery fast