Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works perfectly. Very useful tool. Arrived on time.
Product equal to description, good quality, works without problem.
Exactly as described. Like the picture. Came in correct. Saddle well. Quickly came to Portugal.
Item has just been delivered to me. I will leave additional feedback after use
Ok
As the image uses two batteries, it only remains to see if it works
Goods according to the description. No communication store
Works good. Shipping fast. You have a bit of rum taste, to man the Hang has without the to verschließende packing so cut through. After a few times try it has wonderful works. Single what disturbs is unfortunately the brief burnt smell but probably comes through the box because this with heat sealed.
Took couple of times but it does close the package, just make sure you don’t pull the package to the sides too hard or it will open
It stocks up perfectly, it works while in zero batteries. quickly cools
Come with a few days delay, but the product is perfect!! Already tested and works very well!!
Great Products. Work Perfectly. Really Recommended.
Delivery about 3 weeks of good opakovan product. Not Osche E изпробван, Additional shte оставя отзив at trial.
i got my percel very good condition thanks store
Everything has come. I haven't used it yet. It is not clear what kind of thing is orange and why it is needed.
The store put as a gift a cleaner for oranges, thank you. I'll buy batteries, check, I'll add a tip.
You have to press very hard, but once you know how to use it works very well! Seller offer great customer service !
The goods are good, it works fine. Batteries are needed (not included) are ordinary, finger.
Thin packages glue, and at the same time and cut off the top. But a tight package (like coffee), in which the inner side is shiny, I did not glue at all. For home use is normal.
This time it was shipping very fast and I was surprised