Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Qualitatively executed, thin enough, due to what sits well on the hand, a reliable and neat clasp.
Quality is super, I advise. Sutures are even, pleasant to the touch.
The product corresponds to the description! The quality is excellent! For such a price made well! Everything came in size! I advise the goods and the store!
Well received and corresponds to my expectations
Good quality. Looks and feels like your typical faux leather. Doesn’t scratch the skin. Really comfortable to wear for a longer time
I love it, I already had brown color that's why I repeated.
Everything is fine. The strap is good. A little hard, but let's see how it will be.
Lovely!!! Looks nice and good quality. I thought it would be quite thick for ladies. But I love it. Thanks.
Really freat product! Goes super nice with my rose gold iwatch.
Very fast delivery. Excellent quality. Good description. I recommend following product and store.
Fast delivery 1 month , same as picture, good quality
Fast delivery, 3 weeks in Noyabrsk. Quality is not clear. Some kind of substitute
Good one. Conveniently sits, for my thin wrist is enough to reject, so finally they will not have to add)
This is the perfect leather straps for the Apple iWatch. It is exactly as I expected. No, scratch that! It exceeded my expectations. In fact, it was so good looking that one of my colleagues confiscated it before I even opened the container. Now I have have to buy a replacement because he just wouldn't return it. He is the one wearing the blue one.
Nice band. A little bit difficult to connect to the watch for some reason but still cute.
In general, a good cover. While still hard, I think, will soften up with time
It came faster than expected. The leather is very good. I like it. Thanks to the store.
A good strap, naturally no it's not leather, at least outside, but the same white all spring and summer wore to work, did not hatch well, there are no fasteners. On the hand is not felt, allergies do not cause, does not paint, if wet, One minus-metal parts in color differ from the watch case, although, in general, I'm happy
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