We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location ||*Estimated Shipping Time |
|United States ||10-30 Business days |
|Canada, Europe ||10-30 Business days |
|Australia, New Zealand ||10-30 Business days |
|Central & South America ||15-30 Business days |
|Asia ||10-20 Business days |
|Africa ||15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We arrived later. But the quality is super. Conveniently lies on the hand. Looks nice.
I loved it.
Bracelets came in about a month or a little more. They themselves came in good condition, nothing happened to them. The quality of the bracelets is good, the beads are very pleasant to the touch. The elastic is well stretched, so I think that everyone will do. I'm happy, thank you♡
Nice bracelets came very fast thanks to the store
It is a amazing Material very recommend 100% keep buying
so cute. got it matching w my bf it’s so cute fr. wear it everyday. ppl ask if it’s religious
Same as the picture, they're very nice
Excellent quality, bracelets liked
Very nice the bracelets, it was one for boyfriend and the other for me but I was finished :( bdknkd no lie just q I still don't give it to you
Identical to photos, is attached by a petty magnet very good
Order Received Today order in 1 week fast parcel compare to other good product of very good quality I recommend this store who and very nice I exchanged with him so do not hesitate to order in tt safety he send quickly
All perfect, blisteringly fast delivery
Excellent quality, exactly as it is in the pictures, same color
Very cool couple bracelets❤· Quite heavy, I thought they would be light and not very, but they turned out to be good. Stones are held on a dense elastic band, not thin. Came in about 2 months, considering that there were holidays. And came exactly on February 14 for the holiday
As picture very beautiful also the material are not different plastic one thing that the magnet is crafted the center where the stone is different color
The product is good, in white beads the marble print comes very strong, but it looks good. Be careful, as the spring is thick but not indestructible. I arrive very fast to Mexico
I absolutely love this product, fast shipping, I'm very satisfied with this product.
I charm the bracelet, the material looks like quality. Only my partner got a little girl on the bracelet. Otherwise, I'm satisfied.