Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got a man's belt just on time. I ordered my son a teenager for jeans, fit in like a native. The quality is good, everything corresponds to the declared characteristics, made of eco-leather. It looks like a bomb on jeans. The husband also wanted the same belt, so we will order more)
Very much satisfied with the item received.Thank you so much ,Met an item as expected.Cant wait to flaunt it.Very true to size.I recommend it to you all thank you so much
To Vladivostok, the parcel reached 14 days. Mail. Packing, standard. The first impression is a good belt. Operation will show how much it is of high quality. The belt came in a branded bag. Not fanit. At its size of the waist-91 cm, took 110 cm, excellent!
Nice belt! Delivery to Novokuznetsk in 11 days.
I will not say that the skin is natural. In general, norms. Delivery fast
Im 180/84kg and ordered 120cm but is little longer for my waist. Still is a nice belt. I will fix it by adding an extra hole. Recommended product
Strap super. Packed in a pouch. I came very quickly to Novorossiysk. Thank you to the store, very satisfied with the purchase. Recommend.
Hello, I received the package it corresponds to my expectations thank you.
I really liked this model, nothing superfluous. Looks brutal). I hope for quality and for a long service. Thank you. Seller recommend.
Products as expected, very beautiful!
I like it and am satisfied.
Everything is exactly as in the description of the goods.
Cool belt
the belt is nice, looks good and thanks to the buckle it fits all pants
Beautiful dark color
Leather. deputy, smells a little, for 300R is normal.
3 Types of misleading Remin, hour show
Belt very good, is the second to buy, the first lasted about 3 years and use almost everyday, is genuine leather, can buy without fear, delivery fast, took about 2 weeks to arrive in Paraná.
100% recommended, second purchase I make
Thank you store