Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Neat Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order received in time and well packaged, all right and with gift. Thank you store
As in the photo. I'm uncomfortable using it. The curl is scraping. There are no complaints about quality. Heats up quickly, the temperature is adjustable from 80 to 210.
Delivery to Chelyabinsk 1,5 weeks, well packed in an air package, excellent quality, adjustable temperature, at the base of the curling iron the cord is spinning, it is heated quickly
Delivery pleased, quickly came order. with its function copes, you can set the temperature as you need. upset gloves, well, very small.
Justas described thanks good product, they sent an extra gift did not contacted store
Got quickly everything beautifully ordered 2 and got a normal check works further let's see thank you very much to the store.
مرررررررره حلوووو وانصح therein ماشاءالله treated store سرررررريع والتغليييييف ولاااااااا غلللللطه, you used the most month وماندمممممت it never, طبعاً يجي معاه قفازين وقايه of heat, and size size علبه المويه CCC كمقاس text, وحراررررته مرتفعععععه conduct Lin I mean, it is suitable for all the hair .. It is very good and I recommend it, Mashallah, the seller is very quick and the packaging is very good. I used it for more than a month and I never retted it .. Of course, it comes with heat protective glove, and the size of the water bottle is Abu nous as a size, and its temperature is high. Do not forget the lake if you find my comment♥️♥️ Do not forget to like if my♥️♥️
I loved it, it comes well protected with a plastic of strong bubbles, I tried it and curls are made easily, warms fast and I will not hesitate to order more diameters! Fast shipping I asked for it on Day 11/11 and it came to me today day 21/11. I had a problem I asked for another diamatro wrong and they canceled it without a problem, the wonderful store.
Chic plait, for such money. The temperature is adjustable, everything came whole and in the package, together with gloves. I am very happy with the goods, I have been using it for a month, everything is fine
Its function performs. You can adjust the temperature, but the buttons are flimsy. For your money Super
He and as in the photos more when trying mnt, I received them before the expected date
I liked it very much, well packed. for a gift separately thanks.
בייביליס top arrive heat of 210 degrees working מצויין Comes with gloves and bracelet
Plait Super!! Quickly heats up, curls are cute
Never received but got refunded
I love this perfect of very good quality and it is equal q in the photo. Function very well
The goods arrived in Italy just over 2 weeks. Packing is reliable so that it will not be damaged to order quietly. There are gloves small on the size of the S-M .. and the elastic as indicated in the picture .. the curling iron looks like ceramic. With a matte handle, there is a display of 220 degrees of heating. Cord Dr meter. I tried one curl out all the truth does not react when it's enough to twist, but it's not a problem the more to keep the more the curl turns around that it just tifor for The hair is long at me, so on any I will fix the varnish I can not complain about the curling iron since my case does and then how much is held by the curls it is??
Super packed, all pratsuya, as a gift mittens and elastic
I liked the plait, everything is as stated in the description. Heats up quickly, there is a temperature regime. Delivery is fast, qualitatively packed in an air bag. In the kit were gloves and rubber for hair. Thanks store
Perfect shipping came with some gloves and a gift hair rubber. Just need to try. I recommend it